ERP
CHEN SHIANG HUA ARIA
INTERNATIONAL TRADING CUSTOMER SERVICE
Taichung City,TXG
Summary
Supply Chain professional with 10+ years of experience across international trade, logistics, and supply chain operations in Japan and Taiwan.
Strong background in vendor management, demand & supply planning support, and cross-functional coordination, with a proven ability to translate complex supply constraints into clear data-driven insights for decision-making.
Experienced in working with global suppliers, contract manufacturers, and planning teams, supporting NPI launches, lead time management, inventory balance, and risk mitigation.
Known for a structured mindset, strong ownership, and the ability to operate independently in remote and cross-time-zone environments.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
National Sales and Trade Officer
OKHATA HONGKONG TAIWAN OFFICE
03.2024 - Current
- Managed B2B export triangular trade operations, coordinating between Japanese suppliers and customers in Taiwan and Southeast Asia.
- Acted as a primary point of contact for order management, delivery coordination, and supply exception handling.
- Analyzed shipment and order data to improve delivery visibility and operational efficiency.
- Supported supplier communication on capacity, lead time, and documentation accuracy.
- Recognized with a Newcomer Award in the first year for strong ownership and performance.
Assistant Operations Manager
Yun Express Japan & Yun Express Hongkong
01.2022 - 12.2023
- Designed and developed B2C import/export logistics products, including cost analysis and sales pricing.
- Conducted cross-border market research and successfully launched new logistics products for Taiwan’s e-commerce sellers.
- Managed KPIs for local suppliers and coordinated with warehouse teams for operations efficiency.
- Played a key role in establishing warehouse standard operating policies and ensured seamless cargo processing.
- Supported the Taiwan subsidiary setup and negotiated key supplier contracts, earning high praise from management.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Logistics Manager
LONGI SOLAR
Tokyo, Japan
10.2021 - 02.2022
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
Operations Assistant
DSV - Global Transport and Logistics
11.2019 - 10.2021
- Managed ocean freight operations, handling arrival notices and ensuring smooth cargo processing.
- Played a key role during system transitions by developing training guides and process documentation, enabling smooth adoption by team members.
- Streamlined daily operations by organizing workflows and maintaining compliance with global logistics standards.
Customer Service Representative
ECMS Express
11.2018 - 10.2019
- Handled customer escalations and collaborated with 3PL partners to improve delivery performance and service stability.
- Conducted KPI-based investigation and root-cause analysis to reduce recurring service issues.
- Supported shipment tracking, issue follow-up, and cross-team communication under time-sensitive conditions.
- Converted from contract to full-time employee within three months based on performance.
Deputy section manager
Pacific Star International Corporation
06.2014 - 06.2017
- Handled both import and export air freight operations, managing documentation, coordination, and exception handling.
- Promoted to Deputy Supervisor in the second year; responsible for onboarding and training new team members.
- Awarded Best Operations Performer for execution quality and reliability.
Education
Bachelor's degree - international business
National Kaohsiung University of Applied Sciences
Skills
MS Office Suite
Transportation coordination
Supply chain optimization
Logistics management
Shipping coordination
Multi-task management
Communication skills
Trade compliance
Highly organized
Time management
Adaptability
Negotiation techniques
Software
Microsoft office
Timeline
National Sales and Trade Officer
OKHATA HONGKONG TAIWAN OFFICE
03.2024 - Current
Assistant Operations Manager
Yun Express Japan & Yun Express Hongkong
01.2022 - 12.2023
Logistics Manager
LONGI SOLAR
10.2021 - 02.2022
Operations Assistant
DSV - Global Transport and Logistics
11.2019 - 10.2021
Customer Service Representative
ECMS Express
11.2018 - 10.2019
Deputy section manager
Pacific Star International Corporation
06.2014 - 06.2017
Bachelor's degree - international business
National Kaohsiung University of Applied Sciences