CHEN SHIANG HUA ARIA
INTERNATIONAL TRADING CUSTOMER SERVICE
Taichung City,TXG
Summary
I am an accomplished trade professional with over 9 years of experience in the international logistics industry, including roles as a customer service representative that have honed transferable skills applicable to sales. I excel in facilitating international trade operations, ensuring compliance with global trade regulations, and leveraging market analysis, negotiation, and supply chain management to achieve results. Known for my adaptability, reliability, and strong focus on team collaboration, I bring exceptional communication, multitasking, and problem-solving abilities to dynamic environments. I am now seeking a position where I can contribute positively towards organizational goals through my persistence and coordination skills.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
National Sales and Trade Officer
OKHATA HONGKONG TAIWAN OFFICE
03.2024 - Current
- Responsible for daily B2B export triangular trade operations, liaising with Japanese suppliers and Taiwanese/SEA clients.
- Organized trade events and conferences to showcase products/services and expand network connections.
- Identified innovative revenue streams by exploring alternative product offerings or untapped markets, increasing profitability for the company.
- Analyzed and managed shipping data to enhance process efficiency.
- Within the first year, managed 10 client accounts and won Best New Employee Award.
Assistant Operations Manager
Yun Express Japan & Yun Express Hongkong
01.2022 - 12.2023
- Designed and developed B2C import/export logistics products, including cost analysis and sales pricing.
- Conducted cross-border market research and successfully launched new logistics products for Taiwan’s e-commerce sellers.
- Managed KPIs for local suppliers and coordinated with warehouse teams for operations efficiency.
- Played a key role in establishing warehouse standard operating policies and ensured seamless cargo processing.
- Supported the Taiwan subsidiary setup and negotiated key supplier contracts, earning high praise from management.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Operations Assistant
DSV - Global Transport and Logistics
11.2019 - 10.2021
- Handled an average of 50+ arrival notices and import documents daily, managing 20+ global ocean freight shipments.
- Developed detailed SOPs during system transitions to streamline team operations and ensure compliance.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Strengthened expertise in ocean freight and customer communications across international networks.
Customer Service Representative
ECMS Express
11.2018 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced local delivery quality through investigation and KPI analysis of third-party logistics (3PL) providers.
- Promoted from contract to full-time employee within three months based on outstanding performance.
Deputy section manager
Pacific Star International Corporation
06.2014 - 06.2017
- Processed at average of 20+ documents (Invoice/Packing List/AWB) for B2B import and export cargo
- Coordinated with the airline and overseas agents to ensure proper shipping control
- Investigated transportation issues and provided support for the resolution of delivery
- Company's Best Customer Service Award in 2016
Education
Bachelor's degree - international business
National Kaohsiung University of Applied Sciences
Skills
MS Office Suite
Timeline
National Sales and Trade Officer
OKHATA HONGKONG TAIWAN OFFICE
03.2024 - Current
Assistant Operations Manager
Yun Express Japan & Yun Express Hongkong
01.2022 - 12.2023
Operations Assistant
DSV - Global Transport and Logistics
11.2019 - 10.2021
Customer Service Representative
ECMS Express
11.2018 - 10.2019
Deputy section manager
Pacific Star International Corporation
06.2014 - 06.2017
Bachelor's degree - international business
National Kaohsiung University of Applied Sciences
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