Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chen Ying-Li

Student
Taipei City

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.


I enhance customer satisfaction by resolving inquiries effectively. My collaborative teamwork and language translation proficiency ensure a respectful and inclusive atmosphere, driving positive experiences for diverse clientele.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Customer Service Associate

50 Lan Co., Ltd.
07.2024 - Current


  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cruise Ambassador

MSC, Mediterranean Shipping Company S.A.
06.2024 - 06.2024
  • Showed a proactive attitude in learning and respecting different cultural practices.
  • Provided empathetic support to both staff and guests, ensuring a respectful and inclusive atmosphere.
  • Effectively adapted to diverse working environments with flexibility and open-mindedness.
  • Maintained professionalism and patience while handling language and cultural barriers.

Education

Bachelor's Degree ( in Progress) - Department of Applied Foreign Languages

Taipei City University of Science And Technology
Taipei City, Taiwan
04.2001 -

Skills

Bilingual communication skills

Cross-cultural interaction skills

Language translation proficiency

Customer service

Collaborative teamwork

Timeline

Customer Service Associate

50 Lan Co., Ltd.
07.2024 - Current

Cruise Ambassador

MSC, Mediterranean Shipping Company S.A.
06.2024 - 06.2024

Bachelor's Degree ( in Progress) - Department of Applied Foreign Languages

Taipei City University of Science And Technology
04.2001 -
Chen Ying-LiStudent