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Cheng-hsiang Huang
Yancheng Dist., Kaohsiung City
Summary
Highly motivated hospitality professional with 8 years of experience in luxury hotel management, specializing in VIP guest services, team leadership, and service excellence. Seeking an opportunity in a high-end hospitality or casino guest relations role, leveraging my international experience at Four Seasons and expertise in premium customer service to enhance client satisfaction and brand reputation. Passionate about delivering personalized and exceptional guest experiences in a dynamic and upscale environment.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Housekeeping Attendant (Internship)
Fourseasons Resort Whstler
06.2015 - 09.2015
- Responsible for guest room cleaning and maintenance, ensuring compliance with Four Seasons’ luxury standards.
- Assisted the housekeeping department in improving guest satisfaction and accommodation quality.
- Developed an in-depth understanding of luxury hospitality services and attention to detail.
Bellman
Hwa King Hotel
02.2017 - 06.2017
- Assisted guests with luggage handling, valet services, and transportation arrangements.
- Provided guests with local travel recommendations and hotel service information.
- Maintained high standards of personalized guest interactions.
Assistant Manager-Service Center
H2O Hotel
07.2017 - Current
- Manage daily operations of the service center, ensuring high-quality guest experiences.
- Lead a team to deliver exceptional service and promptly resolve guest inquiries.
- Temporarily assigned to the front desk for six months to optimize workflows and improve guest interactions.
- Collaborate with multiple departments to enhance overall guest satisfaction.
- Oversee staff training, supervision, and cost control.
Education
Bachelor’s Degree - Hotel Management
National University of Hospitality And Tourism
Kaohsiung City, Taiwan 04.2001 -
Skills
Luxury Hospitality Management
Software
Certification
Certified Hospitality Supervisor (CHS), American Hotel & Lodging Association (AH&LA)
Interests
Basketball,Ball games,Fitness
Timeline
Assistant Manager-Service Center
H2O Hotel
07.2017 - Current
Bellman
Hwa King Hotel
02.2017 - 06.2017
Housekeeping Attendant (Internship)
Fourseasons Resort Whstler
06.2015 - 09.2015
Bachelor’s Degree - Hotel Management
National University of Hospitality And Tourism
04.2001 -
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