Cheng Wen-Hsin

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Google (Tata Consultancy Services Deployment)

Android Test Engineer & Lab Administrator
📍 August 2021 – Present

Lab Operations Management (April 2022 – Present)

• Equipment & Resource Management
• Maintain and manage testing devices, ensuring an availability rate of 95% or higher
• Optimize the test environment to meet compliance standards, reducing error rates to below 5%
• Conduct regular inventory checks to ensure 100% device utilization
• Quality & Safety Management
• Plan and execute procurement of equipment and consumables to support testing needs
• Perform routine safety inspections and implement improvements to comply with corporate safety standards
• Expand or relocate labs based on operational needs, managing decommissioning and disposal of outdated equipment
• Personnel & Cross-Department Collaboration
• Develop SOPs and conduct training for new employees to ensure smooth equipment operation and workflow
• Collaborate with testing, R&D, and suppliers to enhance lab efficiency and operational effectiveness

Android Functional Testing (August 2021 – April 2022)

• Conducted Android smartphone functionality testing, covering both manual and automated testing processes
• Monitored testing progress and proactively reported potential risks and issues
• Analyzed and delivered test results, ensuring reports met project requirements

Laptop Power Consumption Testing & Analysis Cross-Department Collaboration

• Optimized application functionality through rigorous testing and debugging practices.
• Streamlined processes for increased productivity through thorough system analysis and optimization.
• Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
• Fostered a culture of continuous improvement and learning by staying current on industry trends and developments, sharing insights with the team.
• Monitored power consumption of in-development laptops using professional software, analyzed power usage data, and provided optimization recommendations
• Improved testing methodologies to enhance data accuracy and efficiency, ensuring compliance with power consumption standards
• Worked closely with BIOS, hardware, and testing teams to provide power consumption analysis and support product performance tuning
• Participated in periodic tri-party meetings with ODM and OEM partners to align on power optimization strategies

Software Testing & Technical Support

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Assisted R&D in pre-release software testing to ensure product quality and stability
• Provided first-line technical support to customers, troubleshooting Design-In application issues
• Responded to customer inquiries related to technical issues and product applications
• Prepared technical support documentation and conducted training sessions on product applications
• Analyzed and resolved customer complaints, ensuring timely issue resolution
• Mentored new employees by providing onboarding guidance and training