CHI HUNG HSIAO
Quality Assurance Enginneer
New Taipei
Summary
Passionate about the English language since my school days, I have consistently improved my TOEIC scores. Achieving a gold certificate in 2023 after maintaining a high score of 840 since 2017. As a customer service engineer, I effectively communicated with clients in English, submitting over 30 reports annually. Fluent in English both domestically and internationally, I possess strong problem-solving skills, a thirst for learning, and excellent communication abilities. Eager to take on new challenges and contribute to team success while advancing organizational goals with dedication and enthusiasm.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
Work History
Customer Quality Assurance Engineer
Kinsus
07.2024 - Current
- Use the 8D report format for exception handling, and communicate with customers to solve problems.
- In the process of corresponding with customers, thoroughly understand the 8D format, fishbone diagram, flow chart, and other related report presentation methods.
- Worked with customers or factories: 30 reports, annual audits, and multiple customer visits.
- Use learning, execution, communication, emergency response skills, and learn how to quickly analyze, organize, and transform data to achieve the goal.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
Quality Assurance Engineer
NYPCB
10.2021 - 07.2024
- I worked as a quality control engineer (QA) in a board factory for three years, mainly responsible for the quality inspection of boards to ensure that there are no quality problems in the shipped PCB boards.
- Responsible for handling abnormal products and establishing abnormal record files to document the causes of abnormalities, improvement measures, and handling methods for abnormal products.
- Strengthen execution, communication, and crisis management capabilities at work.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
Education
Bachelor of Science - Chemistry
Tunghai University
Taichung, Taiwan 04.2001 - 06.2020
Skills
Excel
PowerPoint
Cross-functional team collaboration
SOP writing
Audit reporting
Certification
GEPT, 中級
Information
- Age: 28
- Availability: Work days 09:00-18:00,
- Gender: Male
Work Preferences
Quality Assurance engineer, Customer Service Engineer
Timeline
Customer Quality Assurance Engineer
Kinsus
07.2024 - Current
Quality Assurance Engineer
NYPCB
10.2021 - 07.2024
Bachelor of Science - Chemistry
Tunghai University
04.2001 - 06.2020