Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

CHIA-FEN TSAI

Taipei

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Administrator - HR & Reception

Colliers CO., LTD
10.2024 - 06.2025
  • Greet visitors, answer calls, and provide general assistance
  • Set up and maintain meeting rooms
  • Handle incoming/outgoing mail and deliveries
  • Manage office and pantry supplies, including restocking food and first aid items
  • Coordinate repairs and maintenance of office equipment and furniture
  • Oversee procurement of office supplies and stationery
  • Organize documents and manage general administrative tasks
  • Support day-to-day office operations to ensure a smooth working environment
  • Assist with interview scheduling and applicant documentation
  • Handle on-boarding logistics and support new hires
  • Support payroll data input, purchase requests, and expense reimbursements
  • Assist with other HR-related administrative duties as assigned
  • Planned and coordinated office events and operations, handling all related expense submissions through the Concur expense management system

Sr. Workplace Experience Coordinator

SHOPBACK CO., LTD.
11.2022 - 02.2024
  • Office Operation & Facility Management: Mailing, courier services, answering the phone, security settings, documentation, and filing, etc
  • Ensure the demands of office procurement, day-to-day operation, the Town hall meeting preparation and employee benefits, to ensure proper maintenance of the workplace, furniture, meeting room
  • Travel arrangements
  • Vendor & Contract Management: Dealing with multiple vendors to negotiate T&C to ensure office workplace facility and event requirements, i.e Landlord, cleaning service company, event venue…etc
  • HR Admin Function: On-boarding tasks and attendance management.
  • Coordinate office activities/event and operations to secure efficiency and compliance to company policies
  • Organize and implement employee engagement events such as year-end party, 1111 event, welcome new-joiners, the birthday celebration
  • Manage welfare budget and inventory for pantry and other workplace facilities
  • Support on the HR policy and procedure establishment and improvement
  • Support and execute in cross regional and local HR related projects
  • Enrich our culture through a friendly demeanor and communicative personality
  • Provide assistance and cooperation to other employees in the office with this position.

Purchasing, Buyer & Sourcing

ECO Cospack MKT International Ltd.
10.2021 - 11.2022
  • Proven work experience as Administrative Assistant
  • Familiarity with office organization and optimization techniques
  • High degree of multi-tasking and time management capability
  • Check frequently the levels of office supplies and place appropriate orders
  • Undertake occasional receptionist duties
  • Document expenses and hand in reports
  • Answer phone calls and redirect them when necessary
  • File and update contact information of customers, suppliers and external partners
  • Support and facilitate the completion of regular reports
  • Prepare and disseminate correspondence, memos and forms
  • Develop new product for our team.

Corporate Sales Executive

Travel Connect (SWIRE Travel) Services Corp.
08.2017 - 12.2019
  • Assist customers with enquiring and providing solutions
  • Provide consulting services for customers
  • Planning travel itinerary with business customers
  • Delivery arrangement (Preparing transportation, related documents and trademarks)
  • Relationship building with customers
  • Plan sales reports and annual budgets
  • Market updates
  • Support market department and provide and competitor
  • Collaborate with different departments and supplier operations.

Deputy Section Manager

Evergreen Group Ever-Fun-Travel Services Corp.
10.2010 - 06.2017
  • Handle the customer's flight ticket and business trip.
  • (Inbound and outbound)
  • Ensure company profitability with customer relations and retention
  • Projects and proposals for business and government
  • Handing different customers and resolving their problems
  • Managing customer expectations
  • Collaborate with different supplier operations.

Education

Bachelor of Business English - undefined

Chihlee University of Technology
05.2011

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • CRS
  • BSP
  • Concur expense management system
  • General affairs handling
  • Official document preparation
  • Client quote follow-up
  • Delivery arrangement
  • Transportation preparation
  • Document preparation
  • Trademark handling
  • Collaboration
  • Report completion support
  • Communication skills
  • Negotiation skills
  • Interpersonal communication skills
  • Department collaboration
  • Supplier operations collaboration
  • Phone call management
  • Travel coordination
  • Multi-tasking
  • Time management
  • Vendor management
  • Human resource management
  • Office activity coordination
  • Event organization
  • HR policy support
  • Cultural enrichment
  • Employee assistance
  • Cross-regional project support
  • Office operation management
  • Facility management
  • Contract management
  • Business administration
  • Budget planning
  • Interview scheduling assistance
  • Applicant documentation support
  • Payroll data input
  • Purchase request support
  • Expense reimbursement support
  • HR administrative duties assistance

Certification

  • Standard First Aider
  • Standard Water Safety Rescuer
  • International Volunteer - Airport Reception, Taipei 2017 Summer Universiade
  • Tour Manager License (English/Chinese)
  • Tour Guide License (English/Chinese)
  • Basic Test on Financial Markets and Professional Ethics
  • Basic Test on the FinTech Knowledge
  • Digital Marketing and Advertising Analytics - Practical Training Course
  • Certificate in Practical Labor Law and Case Analysis

Personal Information

Title: Office Administrator - HR & Reception

Timeline

Office Administrator - HR & Reception

Colliers CO., LTD
10.2024 - 06.2025

Sr. Workplace Experience Coordinator

SHOPBACK CO., LTD.
11.2022 - 02.2024

Purchasing, Buyer & Sourcing

ECO Cospack MKT International Ltd.
10.2021 - 11.2022

Corporate Sales Executive

Travel Connect (SWIRE Travel) Services Corp.
08.2017 - 12.2019

Deputy Section Manager

Evergreen Group Ever-Fun-Travel Services Corp.
10.2010 - 06.2017

Bachelor of Business English - undefined

Chihlee University of Technology

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