CHIA-MEI HOU

• Optimized resource allocation by utilizing advanced scheduling software that balanced workload distribution among team members effectively.
• Increased customer satisfaction by prioritizing client needs throughout each phase of the project lifecycle.
• Improved cross-functional team collaboration through effective communication strategies and regular progress meetings.
• Drove continuous improvement within the global project management function by staying current on industry best practices and sharing knowledge with team members.

• Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
• Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
• Delivered successful projects by leading cross-functional teams and effectively managing resources.
• Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
• Negotiated contracts with vendors, securing the best possible terms for the organization''s benefit.

Project Manager

Managed end-to-end technical writing projects for IT industry clients, including PC, server, and electronics OEMs. Collaborated with cross-functional teams to ensure seamless project delivery, building trust and strong relationships across the business.

• Project Coordination: Directed project processes by engaging with over 10 clients, a team of 5 technical writers, and other teams (Translation, Layout Design) daily. Provided status updates and necessary information to complete projects on time, within budget, and to the required quality standards. Achieved over 95% on-time project delivery.
• Conflict Resolution: Reduced inter-departmental conflicts by 50% across 4 departments through effective communication and active listening, enhancing mutual understanding of roles and improving cooperation efficiency.

Sales

Promoted and sold language services, including technical writing and translation, to enhance client services and add value to their products both technically and globally.

• Project Sales and Management: Sold and managed 80-100 technical writing and translation projects annually, with project sizes ranging from $10,000 to $600,000 NTD, utilizing 5-8 full-time resources.
• Customer Service Improvement: Increased customer service levels and retention rates by 35% for a major OEM client by reevaluating business needs and improving processes. Managed an average of $6 million NTD in training material projects per year, helping the client's in-house writing team reduce content creation time for on-site support technicians.

• Spearheaded the promotion of PC platform-based audio/video applications to hardware design companies, including IC design firms and USB dongle providers, while overseeing internal software development processes such as requirements gathering and liaising with the development team.
• Played a key role in resolving software challenges faced by an international client due to hardware design limitations. Acted as a bridge between the client and the software team to pinpoint and address issues, resulting in the successful resolution of problems and securing a trial order of 5,000 copies of licensed software for the company.

• Provided crucial support to the sales team by managing return merchandise authorization (RMA) requests from local and international customers, while collaborating with internal factory teams to classify and identify defects in TFT-LCD panels.
• Demonstrated exceptional on-site support at customer facilities in China and South Korea in 2004. Successfully processed an RMA request by conducting sorting and inspection for over 5,000 pieces of LCD panels within a tight timeframe of two weeks, ensuring prompt resolution and customer satisfaction.