Chia-Yu Chiang
New Taipei,NWT
Summary
I am a easy going person who loves new challenges and my previous job provided me with opportunity to work efficiently under short time frame. I am also a fast learner with good communication skill.
Overview
7
7
years of professional experience
2
2
Languages
Work History
FAE / Technical Marketing
G.SKILL International Enterprise Co., Ltd
Taipei
11.2017 - 10.2022
- Led projects and analyzed data to identify opportunities for improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Onboarded new temps by entering employee information into systems.
- Determine RMA applicability for customers who submitted RMA request.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
Teacher's Assistant
Ace Edulink Co
New Taipei City
02.2016 - 09.2017
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Maintained safety and security by overseeing students in recess environments.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Administration work such as manage student tuition fees, teachers' payroll.
- Managing schedule across school to avoid class conflictions for students who attends multiple subject.
- Ordering material such as books or any other teaching apparatus teacher might need.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Reviewed lesson material with students individually or in small groups.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supervised residential and day treatment children during class and on field trips.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Recorded grades for coursework and tests in online reporting system.
- Documented student progress and communicated with parents to keep informed.
Education
Bachelor of Science - Psychology
University of Otago
New ZealandSkills
Digital marketing proficiency
Timeline
FAE / Technical Marketing
G.SKILL International Enterprise Co., Ltd
11.2017 - 10.2022
Teacher's Assistant
Ace Edulink Co
02.2016 - 09.2017
Bachelor of Science - Psychology
University of Otago
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