CHIA YING HSIEH
Summary
I am Kellie, and I will graduate from the Department of Tourism at Ming Chuan University in June 2024. During my university years, I was responsible for organizing 20 events in one year, reaching over 1,000 people. Faced with high-pressure situations, I learned to remain calm, appreciate the importance of teamwork, approach problem-solving with a positive mindset, and extend empathy and care to others.
Additionally, I worked as a part-time employee in a Japanese company, where I was required to maintain a cheerful attitude while serving customers. This approach consistently earned me praise and positive feedback from numerous customers. In the summer of 2023, I proactively enrolled in a Basic Emergency Medical Technician (EMT-1) course to enhance my first aid skills, anticipating their application in various situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Stock Clerk
Everich Duty Free
10.2023 - Current
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
Store Staff
UNIQLO
10.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Tourism -
Ming Chuan University
Taoyuan City, Taiwan06.2024
Skills
- Customer Service
- Chinese Fluency
- English Fluency
- Teamwork and Collaboration
- Problem Resolution
- Emergency Procedures
- Food and Beverage Service
- Passenger Assistance
- Disability Services
Certification
- EMT - Emergency Medical Technician
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Japanese
Elementary
A2
Timeline
Retail Stock Clerk
Everich Duty Free
10.2023 - Current
Store Staff
UNIQLO
10.2022 - 03.2023
Bachelor of Tourism -
Ming Chuan University
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