Chia Yueh Yang

• Manage end-to-end order processing via EDI and email to ensure accuracy and timely delivery.
• Provide customer demand support to minimize supply risks and prevent line-down situations.
• Coordinated successful EDI system onboarding for multiple customers, improving order automation efficiency.
• Build and audit Vendor Managed Inventory (VMI), handling the customer forecasts and operations.
• Reviewed and aligned customer forecasts with internal planning, improving forecast accuracy and reducing supply-demand gaps.
• Led the introduction of new direct customers, streamlining operational setup and accelerating time-to-market.

• Managed European direct customers, distribution partners, and foreign sales representatives, expanding customer coverage and strengthening market presence.
• Served as key account manager for a domestic automotive EPS motor customer supplying to major OEMs, including Volvo, VAG Group, Mercedes-Benz, BMW, Tesla, and Ford.
• Prepared and presented monthly sales reports and market trend analyses, providing actionable insights for business strategy.
• Oversaw order lead time management, production coordination, and supply chain follow-up, achieving >95% on-time delivery performance.
• Assisted in resolving customer complaints, improving customer satisfaction and retention rates.
• Managed RFQs and customer-specific requirements, contributing to successful project wins and revenue growth.
• Main Achievements:

- Established 9 new distribution channels in the EU.

- Awarded employee of the year 2020.