CHIEH LIN KO
Taipei City
Summary
Proven leader with a track record of enhancing store performance through effective team leadership and inventory control. Skilled in problem-solving and multitasking, I excel in fast-paced environments, significantly improving customer relations and minimizing shrinkage. Demonstrated ability to drive results by implementing strategic improvements and fostering a culture of excellence.
Overview
6
6
years of professional experience
Work History
Store Manager
KNOCK KNOCK COFFEE
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
LOUISA COFFEE
05.2021 - 11.2022
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
CUISINER
Paris 1930 De Hideki Takayama , THE LANDIS TAIPEI
01.2020 - 12.2020
- Managed inventory levels, ensuring adequate supplies were available for daily service needs.
- Collaborated with the culinary team to develop seasonal menus, showcasing fresh ingredients.
- Increased positive online reviews by consistently delivering outstanding taste experiences through each dish prepared.
- Reduced kitchen accidents by implementing proper safety protocols and equipment maintenance routines.
- Consistently maintained a clean and organized workspace, adhering to strict health and safety guidelines.
INTERN
RESTAUTANT CARRÉ DES FEUILLANTS
02.2019 - 08.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
International Intensive Program-French Cuisine - Gastronomy
FERRANDI Paris
PARIS, FRANCE05.2019
Bachelor of Arts - Taiwanese Litterature
National Cheng Kung University
Tainan City, Taiwan06.2018
Skills
- Problem-Solving
- Multitasking and Organization
- Store Operations Management
- Team Leadership
- Inventory Control
- Customer Relations Management
Timeline
Store Manager
KNOCK KNOCK COFFEE
12.2022 - Current
Assistant Store Manager
LOUISA COFFEE
05.2021 - 11.2022
CUISINER
Paris 1930 De Hideki Takayama , THE LANDIS TAIPEI
01.2020 - 12.2020
INTERN
RESTAUTANT CARRÉ DES FEUILLANTS
02.2019 - 08.2019
International Intensive Program-French Cuisine - Gastronomy
FERRANDI Paris
Bachelor of Arts - Taiwanese Litterature
National Cheng Kung University
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