SAP
Chien-Hui Tsai
Hsinchu,Taiwan
Summary
Positive and cooperative customer service with a background in foreign language and culture and 2+ years of experience helping customers with their needs and handling complaints via emails and calls. Eager to support Applied Materials Taiwan AGS buyer team in cooperating among internal and external network with patience and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Lam Research Taiwan (Adecco Contractor)
08.2021 - 07.2023
- Order processing: process customer orders, ensuring accuracy and efficiency in order entry. Track and monitor order status, providing regular updates to customers.
- Customer interaction: manage incoming calls from external customers and internal filed engineers in a professional and courteous manner; act as the primary point of contact for customers seeking information about spare parts; listen attentively with understanding and patience to customer inquiries, concerns, and requests.
- Issue resolution: assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; initiate returns or replacements as needed, ensuring customer satisfaction.
Part-time German Teacher
I-Shou International School
08.2017 - 07.2018
- Teaching the German language and culture: planning curriculum based on level for beginners, implementing lesson plans, creating opportunities for students to practice reading, speaking, listening, and writing.
- Valuable cross-cultural learning experiences: showing students videos, music, and other examples of German culture, including sharing traditional German foods and activities, such as Eater Eggs Dyeing
Receptionist
The Westin Taipei
10.2015 - 06.2016
- Front office operations: guests check-in and check-out, cash and credit card payment review, emails and phone calls management and room sales to walk-in guests
- Provide prompt assistants to guests: provide local travelling recommendations regarding guests inquiries, cooperate with responsible departments to handle guests complaints
Education
Bachelor of Arts - German Language And Literature
Soochow University
Taipei 04.2001 -
Skills
Customer Service
Software
Certification
International Trade Management
Timeline
Customer Service Representative
Lam Research Taiwan (Adecco Contractor)
08.2021 - 07.2023
Part-time German Teacher
I-Shou International School
08.2017 - 07.2018
Receptionist
The Westin Taipei
10.2015 - 06.2016
Bachelor of Arts - German Language And Literature
Soochow University
04.2001 -