Summary
Overview
Work History
Education
Skills
Timeline
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CHIEN HUA LU

CHIEN HUA LU

(Lea; 盧芊華)
Taipei

Summary

Team player with a strong work ethic and a can-do attitude. Skilled in data collection and integration, with the ability to complete task independently. Detailed-oriented and patient, committed to delivering accurate and reliable results.

Overview

6
6
years of professional experience

Work History

Customer Support Associate II (Material Planner)

Arrow Electronics Taiwan Ltd.
08.2024 - Current
  • Responsible for key account customers' forecast reports and replies, maintaining forecast data in both internal and customer systems.
  • Provided weekly shipment details to sales teams and new order requirements to the marketing team based on customer demand and suppliers' lead times.
  • Coordinated with suppliers to follow up on material delivery schedules.
  • Reviewed inventory and excess stock reports; compared order quantities with actual customer purchase orders to identify discrepancies and ensure supply accuracy.
  • Assisted the PM in preparing DPA reports, verifying claim amounts and quantities.

Working Holidays

-
06.2023 - 06.2024
  • Enhanced English communication skills through daily interaction in multicultural environments.
  • Adapted quickly to diverse work settings and developed cross-cultural communication.

Customer Service Executive

AVNET ASIA PTE LTD., TAIWAN BRANCH
07.2019 - 04.2023
  • Proficient in Microsoft Office, SAP, and Salesforce systems.
  • Familiar with the sales process, including sample requests, order entry, handling statements and resolving payment issues.
  • Managed consignment inventory and ensured inventory accuracy.
  • Capable of quickly completing assigned tasks independently and building strong, trustworthy relationships with colleagues and customers.
  • Managed customer relationships, providing solutions for shipment and payment issues.
  • Demonstrated excellent communication skills, facilitating internal and external coordination to achieve common goals.

Education

Applied Foreign Languages

National Taipei University of Business
Taipei, Taiwan
06-2019

Skills

Data collection and management

Teamwork and collaboration

Problem-solving skills

Multitasking Abilities

Friendly and patient

Fluent in English

Timeline

Customer Support Associate II (Material Planner)

Arrow Electronics Taiwan Ltd.
08.2024 - Current

Working Holidays

-
06.2023 - 06.2024

Customer Service Executive

AVNET ASIA PTE LTD., TAIWAN BRANCH
07.2019 - 04.2023

Applied Foreign Languages

National Taipei University of Business

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CHIEN HUA LU(Lea; 盧芊華)