CHIEN YU CHENG
Summary
I'm availability Monday to Sunday. I can work every day before 6 pm.
I'm cheerful, optimism and quick learner and I'm good at communicating.
Overview
6
6
years of professional experience
Work History
Receptionist
Chateau Beach Resort
Pingtung City, Taiwan
07.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Sales Associate
ZARA
Taoyuan City, Taiwan
09.2020 - 08.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Project Executive
HANSE GROUP
Taipei, Taiwan
11.2021 - 08.2023
- Evaluated project performance and made proactive adjustments to maintain quality and schedule.
- Created strategic plans to turn leadership mandates into actionable project plans.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
- Optimized resource allocation by analyzing individual strengths and assigning tasks accordingly.
Marketing Executive
Biomooi
Taipei City, Taiwan
08.2023 - 05.2024
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Managed company''s reputation by monitoring and addressing feedback on social media channels, ensuring positive customer experiences.
- Developed creative design for print materials, brochures, banners, and signs.
Waitress (Part-time Job)
Brekkie
Taipei City, Taiwan
07.2024 - 09.2024
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Graphic Designer
EME OFFICIAL
Taipei City, Taiwan
06.2024 - 10.2024
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Created digital image files for use in digital and traditional printing methods.
- Improved social media engagement by designing eye-catching graphics for posts and promotions.
- Met with customers to present mockups and collect information for adjustments.
Education
Bachelor - Tourism And Hospitality
University of Hospitality And Tourism
Kaohsiung City, Taiwan06.2020
Skills
- Social Media Design
- Image Editing
- Visual design
- Customer Service
- Greeting guests
- Order Taking
- Cleanliness
- Cash Handling
Languages
Chinese (Mandarin), English
Native language
Timeline
Waitress (Part-time Job)
Brekkie
07.2024 - 09.2024
Graphic Designer
EME OFFICIAL
06.2024 - 10.2024
Marketing Executive
Biomooi
08.2023 - 05.2024
Project Executive
HANSE GROUP
11.2021 - 08.2023
Sales Associate
ZARA
09.2020 - 08.2021
Receptionist
Chateau Beach Resort
07.2018 - 08.2019
Bachelor - Tourism And Hospitality
University of Hospitality And Tourism