Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHIEN YU CHENG

CHIEN YU CHENG

Summary

I'm availability Monday to Sunday. I can work every day before 6 pm.

I'm cheerful, optimism and quick learner and I'm good at communicating.

Overview

6
6
years of professional experience

Work History

Receptionist

Chateau Beach Resort
Pingtung City, Taiwan
07.2018 - 08.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Sales Associate

ZARA
Taoyuan City, Taiwan
09.2020 - 08.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Recommended complementary purchases to customers, increasing revenue.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Project Executive

HANSE GROUP
Taipei, Taiwan
11.2021 - 08.2023
  • Evaluated project performance and made proactive adjustments to maintain quality and schedule.
  • Created strategic plans to turn leadership mandates into actionable project plans.
  • Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
  • Optimized resource allocation by analyzing individual strengths and assigning tasks accordingly.

Marketing Executive

Biomooi
Taipei City, Taiwan
08.2023 - 05.2024
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
  • Managed company''s reputation by monitoring and addressing feedback on social media channels, ensuring positive customer experiences.
  • Developed creative design for print materials, brochures, banners, and signs.

Waitress (Part-time Job)

Brekkie
Taipei City, Taiwan
07.2024 - 09.2024
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Graphic Designer

EME OFFICIAL
Taipei City, Taiwan
06.2024 - 10.2024
  • Developed creative design for print materials, brochures, banners, and signs.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Created digital image files for use in digital and traditional printing methods.
  • Improved social media engagement by designing eye-catching graphics for posts and promotions.
  • Met with customers to present mockups and collect information for adjustments.

Education

Bachelor - Tourism And Hospitality

University of Hospitality And Tourism
Kaohsiung City, Taiwan
06.2020

Skills

  • Social Media Design
  • Image Editing
  • Visual design
  • Customer Service
  • Greeting guests
  • Order Taking
  • Cleanliness
  • Cash Handling

Languages

Chinese (Mandarin), English
Native language

Timeline

Waitress (Part-time Job)

Brekkie
07.2024 - 09.2024

Graphic Designer

EME OFFICIAL
06.2024 - 10.2024

Marketing Executive

Biomooi
08.2023 - 05.2024

Project Executive

HANSE GROUP
11.2021 - 08.2023

Sales Associate

ZARA
09.2020 - 08.2021

Receptionist

Chateau Beach Resort
07.2018 - 08.2019

Bachelor - Tourism And Hospitality

University of Hospitality And Tourism

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