Ching Juei Hsiao

As a bilingual, cross-functional team, we facilitate and streamline business processes for our target users while ensuring consistent enforcement of client policies. In addition to applying core knowledge and skills, we coordinate with specialists daily. Each case presents unique challenges, often requiring tailored approaches and prudent judgment.

#cross-functional collaboration

#client support

#problem solving

By the end of FY24, my closure rate was 93.75% and utilization rate 123.7%. Not only exceeded the set target but also outperformed senior members.

"Barry’s performance has been consistently strong, exceeding expectations in multiple areas. ...Demonstrating his efficiency and the ability to manage cases effectively. ...he is highly productive and makes efficient use of his time."

As a major part of my active participation to the local airsoft community. I carried out several projects that improve the welfare of our community apart form maintaining the platform and public assets in regular basis.

• redesigned the layout of our clubhouse to increase the accessibility, approachability, and safety.
• established sustainable institution for schools clubs supervised by our association
• improved the public presence of the association by facilitating internet marketing and holding regular exchange events.

• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• In addition to fulfilling standard front desk responsibilities, I assumed a specialized role in managing interactions with foreign customers
• I employed my linguistic proficiency and cultural awareness to effectively communicate with customers from diverse backgrounds, such as Japan, India, and the U.S
• I played a key role in promoting customer satisfaction and loyalty for the hotel

• Company Overview: The TTD organization is a self-train defence group dedicated to arming civilians with the necessary means to self-protect
• I serve as the major on-site interpreter and document translator in the organization
• The TTD organization is a self-train defence group dedicated to arming civilians with the necessary means to self-protect

• I have been accepting students since 2022, with a focus on helping them familiarize themselves with and understand their chosen materials
• I achieve this by providing exercises, practice sessions, and drawing connections to their daily lives to enhance memorization

• As an English teacher, my students range from 2nd grade to 6th grade
• Tailoring my teaching approach to accommodate the unique needs and developmental stages of each student, I have cultivated a dynamic and engaging learning environment
• I encourage my students to be autonomous, not afraid of making mistakes, and enjoy learning
• I also worked closely and smoothly with my foreign teacher colleagues, ensuring the best delivery of lecture contents and coherence of progress