Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ching-Fei Yuan

Customer Service Engineer
Toufen City,TW

Summary

6 Years of experience in semiconductor industry and 5 machines installation experience. Team player comfortable in competitive, fast-paced environment. Effective in handling direct customer inquiries.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Engineer

Heidelberg Instruments
04.2022 - Current
  • VPG 800 relocation

Relocate the VPG from Kagoshima (Japan) to Kaohsiung ( Taiwan)
with Japanese colleague and finish the final acceptance.

  • MLA 300 installation

Setup installation plan and collaborate with Germany colleagues to install 2 MLA 300.
The point of contact for customer, report the condition to HQ

  • Customer service

Answered customer telephone calls promptly to avoid on-hold wait times.

  • Streamlined troubleshooting processes for increased efficiency and faster problem resolution

Equipment Engineer (FAB18B CVD2EE1)

TSMC
05.2021 - 04.2022
  • Lam Express installation

Work with TSMC facility engineers to do pre-installation.

Collaborate with Lam research engineers to install the Express and finish the acceptance.

  • Sponsor for SPC chart (Lam Express)

Collaborate with mother Fab engineers to reduce false alarm around 15%.

Equipment Engineer (FAB8AB Etching Module)

UMC
03.2018 - 04.2021
  • TEL Unity U/E improvement

Evaluate the 2nd source of U/E of Unity, this cost down improvement save the budget 1 million NTD/year.

  • TEL 8500 particle improvement

Improve the contamination of wafer in TEL 8500, particle SPC chart’s Cp increase to 1.73 from 0.89

  • Improve the capacity of Unity

Adjust the machine parameter like gap up/down speed, 4-pin speed and decrease the stable time of B/H of recipe. Increase the daily capacity

5 pcs/day for each machine.

Education

B.S. - Power Mechanical Engineering

National Tsing Hua University
Hsinchu City, Taiwan
09.2011 - 02.2017

Skills

Hardware troubleshooting

undefined

Timeline

Customer Service Engineer

Heidelberg Instruments
04.2022 - Current

Equipment Engineer (FAB18B CVD2EE1)

TSMC
05.2021 - 04.2022

Equipment Engineer (FAB8AB Etching Module)

UMC
03.2018 - 04.2021

B.S. - Power Mechanical Engineering

National Tsing Hua University
09.2011 - 02.2017
Ching-Fei YuanCustomer Service Engineer