Chi Yu (Ariel) Lai

• Led projects and analyzed data to identify opportunities for improvement.
• Networked in market to build partnerships and connections with prospects.
• Built brand awareness in local market and increased penetration with proactive strategies.
• Identified opportunities for growth within Taiwan and collaborated with sales teams to reach sales goal.

Exceeded goals through effective task prioritization and great work ethic.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Collaborated with team members to achieve target results.
• Developed and initiated projects, managed costs and monitored performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Planned, designed and scheduled phases for large projects.

• Motivated and trained employees to maximize team productivity.
• Compiled training materials for new employees and tracked skill development.
• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Developed and deepened relationships with customers, and internal stakeholders.

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
• Managed group booking process of tour coach, hotel, tourist attraction.
• Performed excellent communication with business stakeholders internally and externally.