Overview
Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Chuang Tzu -yi

Chuang Tzu -yi

Overview

9
years of professional experience

Summary

My name is Tzu-yi Chuang, I’m 29 years old and from Taiwan. I worked for one year as an administrative assistant in my family’s forging company, where I handled documents, coordinated between departments, and supported daily operations. I’m an organized and adaptable professional with experience in administration, customer service, and sales.

To improve my language skills, I traveled to Missouri, USA twice. These experiences strengthened my ability to work across cultures and communicate with people from diverse backgrounds—an important skill in today’s international logistics industry.

I studied English for eight months at Lindenwood University’s language school and later earned a TOEFL ITP score of 520 out of 677 within three months. I’m currently learning Dutch and preparing for the Dutch MVV visa. For personality, I’m outgoing, quick to learn, a good communicator, and enjoy working in teams and solving problems under pressure.

I hold a bachelor’s degree in English and served as Vice President of the English Department Student Association, where I gained experience in event planning, leadership, and coordination.

In sales, I promoted products, built client relationships, and handled new business development. I enjoy solving problems and working with people.

Work History

Delys&Sens法式料理_得梨思法式料理店

Front of House Staff – French Cuisine
11.2024 - Current

Job overview

I successfully supported events led by a Michelin 3-star chef and helped manage full-house bookings for over 60 guests.As a second-language English speaker, I communicate smoothly with my French manager and international colleagues at work.Working in a fast-paced restaurant environment has sharpened my guest communication skills, especially when it comes to handling complaints calmly and effectively.I’ve also developed strong coordination and problem-solving abilities — from managing service flow to quickly resolving issues like missed dishes or food allergy concerns.

Mika

Retail Sales Associate – Women’s Fashion
05.2022 - 10.2024

Job overview

During working at clothing shop, I proactively updated product displays to attract more customers and regularly discussed ideas with the store owner on how to increase better performance. I applied my sales experience and communication skills to handle various customer interactions smoothly.By observing customer behavior and focusing on solving their needs rather than pushing sales, I created a better shopping experience that naturally led to higher sales conversions.Through strong teamwork and coordination with my colleagues, we successfully reached our sales targets and were rewarded with a five-day incentive trip to Okinawa, Japan.

Margery

Fashion Sales Assistant
04.2019 - 02.2020

Job overview

During my time there, I worked as an assistant and joined the boss on a buying trip to Korea to help select products. I also took care of daily tasks like keeping the coffee bar clean, serving drinks, organizing displays, packaging items, handling returns and exchanges, and assisting with in-store sales.

JIA HUEI Forging Industrial

Administrative Assistant – Manufacturing Industry
06.2017 - 08.2018

Job overview

Supported daily office operations by scheduling meetings, preparing reports, and organizing files. Assisted with document editing and formatting, managed the supervisor’s calendar, and helped coordinate communication between departments.

Starbucks, Taiwan

Customer Service Associate
05.2016 - 06.2017

Job overview

Worked as a barista at a Starbucks Reserve store, preparing hand brewed coffee and sharing product knowledge with customers in a friendly, approachable way. Maintained a clean and organized environment, paying attention to details like milk pitchers, pastry displays, and coffee station upkeep. Focused on creating a welcoming, home-like atmosphere by offering personalized service. Collaborated closely with the team during high-pressure times, ensuring smooth operations and strong team coordination.

Education

Overseas University
Taichung, Taiwan

Bachelor from English Language
06.2017

University Overview

Skills

  • Administrative coordination
  • Order and shipment tracking
  • Customer communication
  • Inventory awareness
  • Multilingual communication (Mandarin, English, Dutch)
  • Problem-solving under pressure
  • Team collaboration

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
Taiwanese Hokkien
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Beginner (A1)

Timeline

Front of House Staff – French Cuisine
Delys&Sens法式料理_得梨思法式料理店
11.2024 - Current
Retail Sales Associate – Women’s Fashion
Mika
05.2022 - 10.2024
Fashion Sales Assistant
Margery
04.2019 - 02.2020
Administrative Assistant – Manufacturing Industry
JIA HUEI Forging Industrial
06.2017 - 08.2018
Customer Service Associate
Starbucks, Taiwan
05.2016 - 06.2017
Overseas University
Bachelor from English Language
Chuang Tzu -yi