Chun Yu Fong

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Team Leadership and Management:

• Recruitment and Training: Hiring new sales representatives and providing training to ensure they understand the products or services, sales techniques, and company policies.
• Motivation and Support: Keeping the sales team motivated and providing ongoing support and guidance.
• Performance Evaluation: Monitoring and evaluating the performance of sales representatives, providing feedback, and implementing performance improvement plans if necessary.
  

Sales Strategy and Planning:

• Setting Sales Goals: Developing sales goals and targets for the team based on company objectives.
• Sales Planning: Creating detailed sales plans and strategies to achieve set goals, including market analysis and identifying potential clients.
• Budget Management: Managing sales budgets and forecasting sales figures.

Customer Relationship Management:

• Client Acquisition: Overseeing the acquisition of new clients and maintaining relationships with key customers.
• Customer Service: Ensuring high levels of customer satisfaction by addressing customer issues and complaints effectively.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.