Chun-Hsin Wu
Manager
Taipei
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, and software. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
IT Manager
Cathaylife Insurance
Taipei, Taipei City
02.2021 - Current
- Collaborated with 10 departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led 5 skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
IT Project Lead
Cathaylife Insurance
01.2014 - 02.2020
- Evaluated emerging trends in technology to identify potential applications that could benefit ongoing or future projects.
- Ensured smooth adoption of new software platforms by providing end-user training and comprehensive documentation on system functionality.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies into existing infrastructure.
- Planned, designed, and scheduled phases for large projects.
IT Specialist
Cathaylife Insurance
02.2008 - 01.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Developed customized software solutions for improved business processes and increased productivity.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
MBA - Information Management
California State University
Los Angeles 09.2005 - 06.2007
Skills
IT Infrastructure
Technical Troubleshooting
Operating system management
Software Development
Cybersecurity Management
Enterprise Architecture
Problem-Solving
System Integration
Timeline
IT Manager
Cathaylife Insurance
02.2021 - Current
IT Project Lead
Cathaylife Insurance
01.2014 - 02.2020
IT Specialist
Cathaylife Insurance
02.2008 - 01.2014
MBA - Information Management
California State University
09.2005 - 06.2007
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