Ciao Rou Fan
Vancouver,BC
Summary
Proven track record in delivering exceptional customer service and resolving complex issues, honed at Next Bank and Middle Name Coffee & Space. Skilled in multitasking and problem resolution, consistently enhancing customer satisfaction. Strong work ethic and customer focus drive outstanding service outcomes without compromising quality.
Overview
2
2
years of professional experience
Work History
Server
Middle Name Coffee & Space
03.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Agent
Next Bank
09.2021 - 06.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Diploma - International Business Management
Greystone College
Vancouver08.2024
Certificate - English Language Program
University of Pennsylvania
Philadelphia02.2023
Bachelor - Finance
China University of Technology
Taipei06.2022
Skills
- Exceptional customer service
- Customer Service
- Problem Resolution
- Customer Focus
- Strong Work Ethic
- Problem-solving abilities
Affiliations
- Greater Vancouver Food Bank - Volunteer
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Korean
Elementary
A2
Timeline
Server
Middle Name Coffee & Space
03.2023 - 09.2023
Customer Service Agent
Next Bank
09.2021 - 06.2022
Diploma - International Business Management
Greystone College
Certificate - English Language Program
University of Pennsylvania
Bachelor - Finance
China University of Technology
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