Cindy Ou

Senior Recruiter (2024/03-now)

Recruiter (2021/08–2024/02)

【Responsibilities】

• Candidate sourcing and screening.
• Facilitating interview processes.
• Offer negotiation and feedback provision.
• Position hired :

- Engineer : Site leader, Automation Engineer, Process Engineer, Operations Manager

- Corporate : Accounting, Treasury Legal, Compliance, Interpreter, HR, Import, Store Manager, Pricing, Catalog

- Operations : Transportation, PM, Construction, EHS, Area Manager, Wave Leader

- Customer Service : Training, QA, PM

【Achievements】

• Exceed 2023 hiring target by 180% percent, Target: 45 Vs Actual: 81
• Multiple Volume hiring projects:

- 2023 - Hired 55 engineers and fulfillment operation professional across Entry to Leadership level in 4 months

- 2022 - Hired 30 Administrators to build out our eCommerce platform department in one month

- 2021 - Hired over 25 operation specialist for QuickCommerce project

• Complied multiple recruiting progress trackers that details out hiring progress, conversion % as well as data tracking against Workday for stakeholder meeting and presentation to senior leaderships
• Policy owner for Coupang Taiwan Referral Scheme, accurately tracking annual referral spending and payout process with Zero discrepancy

• Responsible for the planning of the supervisor's itinerary.
• Responsible for meeting scheduling and notification and tracking deal with a resolution.
• Organize and send signatures, and take charge of follow-up Trace performance, keep track of progress.
• Facilitating Project Facilitation and Timeline Control.
• Responsible for consolidating and preparing reports.
• Interdepartmental and business administration transactional management.
• Responsible for external and departmental communication fit.
• Responsible for file tracking, data consolidation and archiving manage.
• Receiving Important Foreign Guests.
• Handling of matters relating to weddings and funerals.
• Accounting Processing Operations for Supervisors and Departments.

【Recruitment】

• Recruitment of nearly 1,000 directly-operated stores staff across Taiwan.
• Recruiting a new telemarketing department, recruit 60 people in three months and reach the goal of recruiting 150 people in seven months.
• The customer service hotline department has a shortage of less than 1%.
• Interviews with departing employees and make a resignation analysis report.
• Formulate annual KPI recruitment performance goals.
• Explanation of company history and employment instructions.

【Project】

• Modification of the resignation process to reduce 90% of paperwork.
• Acting as the person in charge of the department transfer system to assist in troubleshooting.
• Systematize the hiring sign-off process to reduce 80% of paperwork and speed up work time by 50%.
• Responsible for recruiting the delivery system and assisting in troubleshooting and report preparation.
• Telemarketing staff recruitment project, including recruitment, training, retention and resignation.

• Responsible for the planning of the supervisor's itinerary.
• Responsible for meeting scheduling and notification and tracking deal with a resolution.
• Organize and send signatures, and take charge of follow-up Trace performance, keep track of progress.
• Responsible for consolidating and preparing reports.
• Receiving Important Foreign Guests.
• Matters to be handled by the supervisor.

• Human resource data creation and maintenance.
• Recruitment directly-operated stores staff across Taiwan.
• Handling of resignation and analysis of reasons for resignation.
• Responsible for recruitment system maintenance and error elimination.
• Routine homework includes weekly report and job vacancy statistics.