Claire Chieh
Taipei
Summary
Sales Operations / Commercial Execution professional with 3+ years at Apple Inc., supporting the Taiwan Sales Lead and a multi-team sales organization (~55 people; direct support for a 16-person team). Experienced in cross-region coordination (TW/HK/CN) for internal strategic sessions and training support, vendor invoicing and payment follow-ups, PO/procurement workflows, expense processing (2–3x/week), budget tracking, and end-to-end program/event delivery (35+ programs/events; up to 112 attendees). Strong ownership and operational rigor in fast-paced environments; improved process efficiency by 30%. Bilingual in Mandarin and English (TOEIC 980).
Overview
4
4
years of professional experience
Work History
Sales Operations & Administrator
Apple Inc.
Taipei
05.2021 - 04.2024
- Sales Team Operating Rhythm: Supported the Taiwan Sales Lead’s operating cadence and critical internal sessions through structured scheduling, stakeholder coordination, reminders, and meeting readiness (including video conferencing and equipment).
- Cross-Region Collaboration (TW/HK/CN Sessions): Supported internal cross-region meetings and training sessions across Taiwan, Hong Kong, and China by coordinating stakeholders and ensuring operational readiness (including video conferencing and equipment); collaborated closely with China-based colleagues to align logistics and drive execution.
- Travel & Logistics Delivery: Coordinated end-to-end travel logistics for the Taiwan Sales Lead and team, covering flights, hotels, ground transport, meeting arrangements, and budget control.
- Expense & Payment Operations: Processed expense reports 2–3 times per week to ensure timely submission and policy compliance; managed monthly vendor invoicing and payment follow-ups; handled PO/procurement requests 2–4 times per month to support compliant purchasing and timely processing.
- Program & Event Delivery: Delivered 35+ internal programs/events end-to-end; served as primary owner for a 112-attendee year-end event, driving venue/vendor coordination, budget tracking, run-of-show planning, and on-site execution with cross-functional support.
- Cross-Market Program Execution (TW + HK): Planned and executed a 3D2N TW+HK team trip (TW 16 / HK 10), covering transportation, accommodation, meals, payments, and on-site coordination; ensured Day 3 New Year Kickoff meeting readiness by managing full setup and conferencing equipment functionality.
- Facilities & Asset Operations: Coordinated seat moves, meeting room resources, and equipment service requests; administered laptops and phones for a 16-person team, including replacements and new device requests on a monthly cycle.
- Process Improvement: Streamlined operational workflows and reduced task completion time.
Legal & Operations Intern
Mercedes-Benz Taiwan
Taipei
03.2020 - 09.2020
- Cross-Functional Project Support: Collaborated with HR, Customer Service, and other stakeholders to support project execution and documentation.
- Compliance & Documentation: Managed high-volume contracts and legal documentation, ensuring 100% compliance with internal policies and regulatory standards; maintained structured version control for audit readiness.
- Structured Analysis Support: Assisted with spreadsheet-based consolidation/analysis to support project planning and execution phases.
Education
Bachelor of Law & Philosophy -
National Chengchi University
06.2020
Exchange Student, General Management
Aix-Marseille Graduate School of Business
France06-2018
Skills
- Sales Operations / Commercial Support: Stakeholder coordination, operating cadence support, meeting/training readiness (TW/HK/CN), cross-functional execution
- Procurement & Vendor Operations: PO/procurement requests, vendor invoicing, payment follow-up, compliance-minded processing
- Budget & Expense Operations: Expense processing (2–3x/week), budget tracking, cost control for travel and activities
- Program & Event Execution: End-to-end program/event delivery (35), vendor coordination, run-of-show planning, on-site execution (112 attendees)
- Languages: Mandarin (Native), English (TOEIC 980)
Timeline
Sales Operations & Administrator
Apple Inc.
05.2021 - 04.2024
Legal & Operations Intern
Mercedes-Benz Taiwan
03.2020 - 09.2020
Bachelor of Law & Philosophy -
National Chengchi University
Exchange Student, General Management
Aix-Marseille Graduate School of Business