SAP
Claire Hsieh
Inside Sales / Customer Service Specialist
New Taipei
Summary
Having 10 years experience in the semiconductor industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking, passionate, and eager to learn. Ready to help the team achieve company goals.
Overview
1
1
Certificate
12
12
years of professional experience
Work History
Customer Success Analyst
Skyworks
03.2025 - Current
- Oversaw daily operations with a focus on order management, backlog, and supply demand tracking.
Enhanced order management by effectively managing backlogs and meeting supply needs. - Conducted customer MPS forecasting analysis to support various programs and decisions.
- Evaluated new supply commitments to deliver to customer and monitored shipment status
- Executed CM site allocation based on forecast demand and customer requests
- Co-worked with cross-functional teams like the Demand Fulfillment Team and the Logistics Team to resolve urgent customer issues efficiently
- Developed shortage tracking report for monitoring critical parts for internal and external alignment
- Mitigated cargo bottlenecks through proactive communication with distributors, customers, and logistics team.
- Enhanced customer engagement through proactive timely updates
Inside Sales Representative
WT Microelectronics
08.2023 - 06.2024
- Analyzed customer weekly forecast to make judgments on planned orders & future orders to fulfill actual demand
- Updated order/shipment status (MRP) weekly to customer
- Tracked arrivals and prioritized inbound shipments
- Monitored healthy inventory levels to avoid excess stock situations
- Increased operational efficiency by closely monitoring material availability and proactively addressing potential shortages
- Follow-up on orders to identify and resolve problems impacting on-time delivery
- Maintained good relations with vendor and customers, making sure to tend to customer daily requests
- Close coordination with sales team and product management team for demand alignment
- Created detailed reports on material planning activities to support management decision making
Sr. Buyer
WT Microelectronics
11.2016 - 08.2023
- Created and managed sales purchase orders in company system to ensure accurate tracking and fulfillment
- Verified purchase requisitions and expedited customer orders
- Ensured timely delivery of products by closely monitoring shipment schedules, shipment delivery, shipment processes, and shipment arrivals
- Coordinated with logistics teams and suppliers to resolve shipping delays or discrepancies, minimizing operational disruptions
- Managed and maintained invoices, credit/debits, price quotes in company system
- Maintained up-to-date database of suppliers and vendors, ensuring accurate recordkeeping and supporting procurement activities
- Handled RMA returns and quality issues reflected by customer
Overseas Procurement Specialist
Lynnbros Industrial Co. Ltd.
09.2014 - 11.2016
- Tracked purchase orders and coordinated with vendors and carriers to ensure timely deliveries
- Researched and identified potential new suppliers to increase vendor base
- Monitored pricing trends and negotiated pricing to optimize profitability
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms
- Responsible for reception of in-coming supplier visits and served as translator
- Cultivated and maintained strong vendor relationships through effective communication and proactive collaboration
Education
Bachelor of Arts - English
National Taiwan Normal University
Taipei 04.2001 -
Skills
Demand Forecasting
Materials Planning
Adaptability and Flexibility
Organizational Skills
Logistics Management
Purchasing Management
Team-Oriented
Accomplishments
- Performed on-the-job training to 3 different new recruits in a short period of time which was able to stabilize and build our team during a difficult transition (March 2017)
- Integrated a 3-person job into a 1-person job for a particular vendor line. (April 2024)
- Took on the newest phone program upon joining the Skyworks team which had a major shortage issue in that year (April 2025)
- Lead a direct account transition project for a specific customer (from distributor model to direct) (June 2026)
Software
Word
Excel
Languages
Chinese (Mandarin), English
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Certification
TOEIC 955
Timeline
Customer Success Analyst
Skyworks
03.2025 - Current
TOEIC 955
06-2024
Inside Sales Representative
WT Microelectronics
08.2023 - 06.2024
Sr. Buyer
WT Microelectronics
11.2016 - 08.2023
Overseas Procurement Specialist
Lynnbros Industrial Co. Ltd.
09.2014 - 11.2016
Bachelor of Arts - English
National Taiwan Normal University
04.2001 -