CLAIRE HUANG
Taipei
Summary
Veteran Strategy Consultant offering 18+ years of expertise in guiding and orchestrating business development tactics in multinational companies. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Strategy Officer
BNP PARIBAS CARDIF
03.2018 - Current
- Established management framework of Paris Management Consulting firm (PMC), work with GM/N-1 to develop annual strategic plan, define company share goals and create corporate dashboard; Responsible for performance management & monitoring, market intelligence & research including M&A, joint venture deal assessment, strategic projects management and GM office communication.
- In charge of regional projects and work with multi-national teams to transform PMC thru developing PMC reorganization plan covering know-how, people, digital assets transfer and business process reengineering; Critical milestones achieved within 3 months after project launched.
- Revamped life insurance BANCA and brokers channel strategy with SMEs and developed Non-Life insurance business transformation plan thru digital ecosystem partnerships, business process digitalization and new online to offline distribution model; Launched innovative product and services winning the 1st Innovation Label from BNPP Cardif and obtaining patent for Cardif Taiwan.
Marketing Analyst - Personal Insurance Marketing Department
FUBON INSURANCE
01.2002 - 11.2024
- Mastered extensive knowledge of personal insurance products and worked on a cross functional team for product launch.
VP Credit Card Portfolio Management
CITIBANK
01.2013 - 02.2018
- Grew card loan sales 30% YOY through data mining and implementing sales propensity model, optimizing telemarketing and pricing strategies, and utilizing customer-centric targeting and segmentation and establishing new merchants.
- Digitalized 100% key products application process by replacing paper / phone based transactions with online and building APIs; including launching mobile/web application portal and driving online traffic by designing customized online communication and leveraging social media to broadcast, resulting in 140% increase in digital penetration.
- Responsible for 2MM customers CRM/retention strategy.
- Launched online credit card x-sell platform to reacquire hi potential yet disengaged customers, resulting in 5X customer net revenue growth.
AVP Credit Card & Unsecured Lending Strategic Planning and Analysis
CITIBANK
01.2009 - 01.2012
- Responsible for financial forecasting and budgeting for credit card and personal loan partnership deals.
- Conducted internal processes re-engineering and streamlining, resulting in 8% back office expense saved in 2009.
- In charge of credit card pricing and fee strategies, built system logic for interest calculation and led related system migration.
Management Associate - Citi Cards US and International
CITIGROUP
07.2006 - 01.2008
- Responsible for Global Banking project enabling expatriates to obtain pre-approved credit card and banking access overseas by working with 33-country business heads to build processes, standardize product feature and enable overseas underwriting.
- Optimized credit card campaign PNL through data mining; built segmentation model optimizing target universe expansion, channel mix and product mix, resulted in 33% increase of ROI.
- Identified opportunity to save $18.6 Million supplier spend by building a financial model to determine arbitrage opportunities for Citi to enter into securing cash discounts from vendors by offering earlier payments.
- Champion team of Citi Cards Management Associate case competition.
Underwriter
INSURANCE COMPANY OF NORTH AMERICA
12.2002 - 05.2004
- Initiated the business development project, resulting in building CRM system to improve cross-selling capacity.
- Identified new opportunities and led an international team to launch the first ever e-commerce program with a budget of $250,000.
- Resulted in a 8% market share increase and reduced operation costs by more than 14%; the best result in Asia Pacific region and among insurance companies in Taiwan.
- Underwrote marine cargo business with $500,000 insured limit authorized, provided input into product design, negotiated with external brokers and clients and oversaw the processing of over half the customer base.
Education
MBA -
Cornell University
USA06-2006
BBA - Risk Management And Insurance
National Chengchi University
Taipei, Taiwan06-2002
Skills
- Strategic Planning
- Fintech Solution and Innovation
- Project Management
- Business Performance Management
- Negotiation and Communication
Timeline
Strategy Officer
BNP PARIBAS CARDIF
03.2018 - Current
VP Credit Card Portfolio Management
CITIBANK
01.2013 - 02.2018
AVP Credit Card & Unsecured Lending Strategic Planning and Analysis
CITIBANK
01.2009 - 01.2012
Management Associate - Citi Cards US and International
CITIGROUP
07.2006 - 01.2008
Underwriter
INSURANCE COMPANY OF NORTH AMERICA
12.2002 - 05.2004
Marketing Analyst - Personal Insurance Marketing Department
FUBON INSURANCE
01.2002 - 11.2024
MBA -
Cornell University
BBA - Risk Management And Insurance
National Chengchi University
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