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Claire Tseng
Sales Manager
Summary
- Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through six years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
- Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
- Smooth and professional sales representative with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
- Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
- Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
- Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales manager position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Chief Executive Officer's Secretary
Fong-Yi Construction Company
TAICHUNG
03.2021 - 03.2023
- Answered high volume of phone calls and email inquiries.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Handled confidential information in professional manner.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated travel arrangements and bookings for executive staff.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated and maintained confidential databases and records.
- Led staff and vendors in providing high level of service for owner and guests.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls and directed to appropriate party.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Wrote reports, executive summaries and newsletters.
- Transcribed phone messages and relayed to appropriate personnel.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Handled incoming and outgoing mail, email and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Sales Representative
Shin Shan Chan Trade Company
TAICHUNG
11.2016 - 11.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated advertising brochure for vendor use.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Assistant
Boots UK
LONDON
05.2010 - 07.2012
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Education
Bachelor of Science - Business Administration And Management
The State University of New York (SUNY)
NEW YORK, UNITED STATES 08.2012 - 08.2016
Bachelor of Science - Accounting And Finance
Stony Brook University
UNITED STATES 08.2013 - 08.2016
Associate of Science - Business Administration
University At Buffalo - SUNY
BUFFALO, UNITED STATES 08.2012 - 08.2013
Skills
Master calender management
Documentation and reporting
Filing and data archiving
Dependable and Responsible
Travel coordination
Mail handling
Schedule Management
Active Listening
Software
Microsoft Powerpoint
Microsoft Excel
XMind
Google Drive
Google Doc
Google Sheets
Certification
CAP - Certified Administrative Professional
Interests
Badminton
Bouldering
Top roping in rock climbing
Tennis
Cycling
Timeline
Chief Executive Officer's Secretary
Fong-Yi Construction Company
03.2021 - 03.2023
Sales Representative
Shin Shan Chan Trade Company
11.2016 - 11.2021
Bachelor of Science - Accounting And Finance
Stony Brook University
08.2013 - 08.2016
Bachelor of Science - Business Administration And Management
The State University of New York (SUNY)
08.2012 - 08.2016
Associate of Science - Business Administration
University At Buffalo - SUNY
08.2012 - 08.2013
Sales Assistant
Boots UK
05.2010 - 07.2012