Claire Tseng
Project Manager
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
JENG-AN BUTTON COMPANY LIMITED
ShenZhen
2009.06 - 2020.05
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Sales Agent
1111.com.tw
Taipei
2002.03 - 2005.08
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Human Resources Manager
ESPRIT
Taipei
2001.01 - 2002.02
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Stock Clerk
YUANTA.com.tw
Taipei
1996.12 - 2000.11
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Bank Employee
CITI Bank USA
Taipei
1996.06 - 1996.11
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Educated customers on features and benefits of banking products and services.
- Wrote and distributed customer correspondence.
Education
High School Diploma -
Private Quanqiao High School
Taoyuan 1990.09 - 1993.09
Skills
Project planning and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
JENG-AN BUTTON COMPANY LIMITED
2009.06 - 2020.05
Sales Agent
1111.com.tw
2002.03 - 2005.08
Human Resources Manager
ESPRIT
2001.01 - 2002.02
Stock Clerk
YUANTA.com.tw
1996.12 - 2000.11
Bank Employee
CITI Bank USA
1996.06 - 1996.11
High School Diploma -
Private Quanqiao High School
1990.09 - 1993.09
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