Claudia Syu
Product Expert
Taichung
Summary
Experienced Flight Attendant with over 3 years in the domestic and international commercial airline industry. Proven track record in effectively responding to emergency situations and maintaining composure under pressure. Demonstrated expertise in delivering exceptional customer service and resolving conflicts in fast-paced, high-pressure environments. Seeking to transition into a new field to utilize these valuable skills. Dedicated to providing outstanding service and ensuring positive experiences for all clients. Ready to contribute to the success of a new organization.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Product Expert
Taiwan Taichung Porsche Center
Taichung, Taichung City
07.2023 - Current
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Worked closely with sales, operations and manufacturers to deliver quality product production.
Human Resources Manager
Xindingxin Cultural Industry Company
09.2021 - 06.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Flight Attendant
Xiamen Airlines
08.2018 - 09.2021
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Education
Associate of Arts - Department of History
University of Taipei
Taipei 04.2001 -
Skills
Customer service
Flight safety
First aid
Public speaking
Timeline
Product Expert
Taiwan Taichung Porsche Center
07.2023 - Current
Human Resources Manager
Xindingxin Cultural Industry Company
09.2021 - 06.2023
Flight Attendant
Xiamen Airlines
08.2018 - 09.2021
Associate of Arts - Department of History
University of Taipei
04.2001 -
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