Clemens Mackhel

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

1. Assist the Branch Manager in organizing, planning, and implementing strategies.
2. Coordinate the Jakarta branch logistics operational team.
3. Supervise and control warehouse operations
4. Monitor operational costs, budgets and resources.
5. Communicating and maintaining good relationships with customers (clients) and evaluating
customer needs and potential.
6. Create and report the results of data analysis.
7. Create monthly and daily reports.
8. Checking incoming and outgoing goods according to SOP.
9. Ensure delivery of goods to the customer on time.
10. Evaluating and assessing each vendor used to deliver goods.

1. Assist the Branch Manager in organizing, and implementing strategies.
2. Coordinate the operational logistics team of the Jakarta branch.
3. Supervise and control warehouse operations.
4. Monitor operational costs, budgets and resources.
5. Communicate and maintain good relationships with customers (clients) and evaluate customer needs and potential.
6. Create and report the results of data analysis.
7. Create monthly and daily reports.
8. Checking incoming and outgoing goods according to SOP.
9. Ensure the delivery of goods to the customer on time.
10. Evaluating and assessing each vendor used to deliver goods.