Cynthia Liu
Taipei
Summary
Service-oriented Sales Manager with more than 10 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
17
17
years of professional experience
Work History
Account Executive
Gartner Inc.
02.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Met and exceeded service level goals to achieve standards and expectations.
Business Development Manager
International SOS
11.2018 - 01.2023
- Coordinated and scheduled global(cross-department )personnel to cover solutions and operations assigned in Taiwan.
- Worked effectively with cross-functional design teams
- Represented the company and promoted solutions at conferences and industry events.
- Resolved any issues and problems arising during project execution
- Advised on design, planning and implementation of client's projects
- Consulted with product development teams to enhance solutions and products based on customer interest data and information.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Business Development Manager
Alibaba Group - alibaba.com
10.2016 - 11.2017
- Providing ongoing market intelligence and insights to the Alibaba Platform Leaders
- Developed competitive comparison tables of 【Onetouch.com】pricing, fees, ratings, category and product performance to use for partnership and sales team
- Spearheaded expansion and development 【Onetouch.com】 initiatives in Taiwan
- Ongoing client relationship management to ensure the potential value of the customer is maximized and customer delight is maintained on a long term basis
- Created new revenue streams by cultivating successful partnerships with Evergreen Group , Dolphin Group in 3 other partners, worth more than USD $300K GMV in 6 months
Country Global Account Manager
DHL
07.2013 - 11.2016
- Build up relationship with Key Strategic Account personnel located in Taiwan
- Implemented marketing strategies which resulted 10% growth of customer base
- Managed a portfolio of 20 accounts totaling US$400K/monthly in sales
- Managed the highest volume account in assigned territory
- Forecast and report sales analyst on a monthly basis
- Maintaining contact with clients - QBR / MBR preparation
- Address client concerns and ensure the resolution of issues in a timely manner
- Responsible region: Asia pacific
Strategic Account Manager
AAE Global Express
10.2008 - 03.2012
- Develop relationships with client enabling seamless customer service regarding theirshipping service
- Developed quarterly and annual sales department budgets
- Maintained client monthly usage and handle the shipping schedule for each client
- Increased regional market share by 40 % within 6 months by e-market strategy
- Develop sales strategies, goals and plans with and make impressive revenue forcompany
- Supervised a sales force of 10 sales associates. (4 Chain Stores in NYC)
- Develop new key account business : DKNY (Donna Karen New York )
- Responsible region: China, Europe, Asian Pacific
E-Commerce Specialist
Little Loungers Ltd.
03.2007 - 04.2008
- Ensure "Little lounger" provides an excellente-Commerceexperience within ebay / Amazon.com website and growth of this key channel
- Work with internal and external resources to deliver monthly order forecast on timeand on budget
- Handle multiple responsibilities and prioritize workload effectively with littlesupervision
- Built application platform foundation to support migration from client-server product lines to enterprize architectures and services
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Directed and coordinated marketing activities and policies to promote products and services.
Education
Master of Business Administration (MBA) - Marketing
New York Institute Of Technology
USA2008
BA - Business administration
Chung Yuan Christian University
Taiwan2005
Skills
- Strategic planning
- Quality control
- Prospect targeting
- Cold Calling
- Key decision making
- Market understanding
- Relationship building and rapport
- Goals and performance
Timeline
Account Executive
Gartner Inc.
02.2023 - Current
Business Development Manager
International SOS
11.2018 - 01.2023
Business Development Manager
Alibaba Group - alibaba.com
10.2016 - 11.2017
Country Global Account Manager
DHL
07.2013 - 11.2016
Strategic Account Manager
AAE Global Express
10.2008 - 03.2012
E-Commerce Specialist
Little Loungers Ltd.
03.2007 - 04.2008
Master of Business Administration (MBA) - Marketing
New York Institute Of Technology
BA - Business administration
Chung Yuan Christian University
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