林錫義 Danny Lin

Lead technical support team to provide customers with superior service solutions.

Mentor service team, enhance leadership skills, and ensure operational continuity.

Promote cross-departmental communication and collaboration.

Develop Key Performance Indicators (KPIs) to achieve server quality and customer satisfaction goals.

Manage quality notifications and improve engineers' calibration work to ensure compliance with regulations and standards.

Conduct regular training to enhance technical skills and service efficiency of Roche Taiwan service team, thereby improving customer satisfaction.

Execute digital product projects, acting as liaison between Taiwan team and global team, implementing and promoting digital products to service team, e.g., ASA and Navify Integrator for service module.

• Delivered customer service and equipment maintenance for Hitachi and Roche biomedical systems.
• Maintained elevated customer satisfaction levels by resolving service-related issues.
• Executed detailed fault analysis for biochemical, molecular, and urinalysis diagnostic equipment.

• Led maintenance team in troubleshooting and repairing complex machinery and equipment.
• Coordinated scheduled maintenance activities to minimise operational downtime and enhance productivity.
• Reviewed service reports and maintenance logs to identify recurring issues and improve repair processes.
• Successfully delivered on tasks within tight deadlines.