Darren Law
Experienced Product Manager
Singapore
Summary
Dynamic product management professional with a proven track record of driving successful product initiatives and optimizing performance across diverse sectors. Expertise in collaborating with cross-functional teams to deliver impactful results, supported by a strong foundation in market research, strategic planning, and project management. Specialization in addressing complex supply chain challenges through innovative technology solutions that enhance operational efficiency, reduce costs, and elevate customer experiences. Committed to transforming complexity into scalable solutions that ensure resilient and future-ready supply chains while prioritizing exceptional customer journeys.
Overview
24
24
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Product Manager
SWAT Mobility
03.2024 - Current
- As Product Manager, I lead the Logistics Solutions Portfolio covering Transport Management, Dispatch Management, Route Optimisation, and Load Optimisation. My role bridges product strategy, customer needs, and engineering execution to deliver scalable SaaS supply chain solutions that enable operational efficiency and great customer experience (CX).
- SWAT Mobility is a leading routing technology company in Southeast Asia and Japan, specialising in solving complex vehicle routing challenges with a proprietary dynamic routing algorithm.
Director
Talent Beacon Community Care
07.2017 - Current
- Talent Beacon Community Care exists to serve the youth and residents of Bukit Batok, building stronger and healthier communities. Since 2014, we have supported young people and families through TAVA, our youth centre, which provides academic support, after-school programmes, and a safe space for personal growth.
Assistant Head (A.General Manager) - Service Delivery
Y3 Technologies
04.2018 - 01.2024
- As Assistant Head for Service Delivery, I led the end-to-end delivery of enterprise supply chain software solutions to key accounts such as Ikano Group, ensuring operational excellence and strong customer partnerships. My role spanned service delivery management, customer experience management, software implementation, and vendor partnership management, balancing both business and technical outcomes.
- Y3 Technologies is a leading supply chain solutions provider in Asia, delivering enterprise software platforms and services to optimise logistics and supply chain operations.
- Key Contributions:
- Directed large-scale software delivery programmes across supply chain and logistics domains, ensuring on-time and quality deployment for enterprise clients.
- Championed customer experience management, aligning delivery practices with client needs and building long-term strategic relationships.
- Oversaw service delivery operations, including SLA performance, incident management, and continuous improvement initiatives.
- Managed multi-vendor ecosystems and technology partnerships to ensure seamless delivery and innovation alignment.
- Guided and mentored delivery teams, fostering a high-performance culture centred on accountability, collaboration, and client success.
- Partnered with product and engineering teams to translate client requirements into scalable solutions that addressed complex supply chain challenges.
Solution Architect/Senior Product Lead
Solution Architect/Senior Product Lead
01.2016 - 01.2024
- As Solution Architect and Senior Product Lead, I partnered with cross-functional and multidisciplinary teams to design and deliver next-generation SaaS supply chain solutions. My focus was on shaping The Logistics Superhighway, an integrated platform connecting physical, informational, and financial flows to drive supply chain visibility, efficiency, and resilience.
- Key Contributions:
- Architected scalable SaaS platforms to address complex logistics challenges, including transport management, warehouse optimisation, dispatch management, and order orchestration.
- Drove product innovation and roadmap planning, aligning emerging technologies with evolving client and market needs.
- Collaborated with engineering, operations, and business stakeholders to translate user requirements into robust solution designs.
- Designed and implemented frameworks for end-to-end supply chain integration, bridging digital platforms with physical operations.
Product Manager (Senior Manager)
Product Manager (Senior Manager)
04.2011 - 12.2015
- As Product Manager (Senior Manager), I led product management and solution delivery for transportation and freight management systems, with a strong focus on route optimisation and operational efficiency. My role involved partnering with business stakeholders and engineering teams to design, build, and deliver enterprise-grade supply chain software solutions for YCH Group.
- Key Contributions:
- Owned the product roadmap for transportation and freight management, aligning product features with client needs and market trends.
- Designed and delivered software solutions for YCH Group, enhancing their logistics and distribution operations across multiple markets.
- Championed the development of route optimisation capabilities, reducing transport costs and improving service performance.
- Collaborated with operations teams to ensure solutions addressed real-world logistics challenges, from planning to execution.
- Coordinated cross-functional teams to deliver projects on time and within scope, ensuring both business and technical alignment.
- Supported long-term product strategy by integrating customer feedback, operational insights, and emerging technology trends.
Enterprise Mobility Solutions Manager
Enterprise Mobility Solutions Manager
12.2009 - 03.2011
- As Enterprise Mobility Solutions Manager, I specialised in bridging technology and business needs through pre-sales expertise, solution design, and customer engagement. My role combined technical depth with commercial acumen, focusing on translating features into business value while driving adoption and customer success.
- Key Contributions:
- Delivered pre-sales solutioning by translating technical features into business outcomes, demonstrating empathy, resilience, and problem-solving in customer engagements.
- Developed pricing strategies and business models that supported scalable growth and sustainable client partnerships.
- Streamlined procurement processes and conducted staff training to improve operational efficiency and compliance.
- Managed vendor and partner relationships, ensuring alignment with solution delivery and customer expectations.
- Designed and delivered an award-winning enterprise mobility solution for Jurong Port, recognised with the National Infocomm Award 2010 (Merit).
Project Manager
Project Manager
01.2006 - 11.2009
- As Project Manager, I was responsible for the end-to-end delivery of enterprise supply chain solutions, managing project lifecycles from requirements gathering to implementation. I worked closely with clients, vendors, and internal teams to ensure that solutions met operational needs, were delivered on time, and achieved measurable business impact.
- Key Contributions:
- Managed multiple large-scale supply chain software projects, ensuring successful delivery across diverse industry clients.
- Designed and delivered the High Performance Supply Chain Nerve Centre for YCH Group, recognised with Singapore’s Highest Industry Accolade – National Infocomm Award 2008 (Most Innovative Use of Technology, Private Sector).
- Coordinated cross-functional stakeholders, including product, engineering, and operations teams, to deliver integrated logistics platforms.
- Ensured adherence to best practices in project governance, risk management, and stakeholder communication.
Senior Consultant - Software Development
Senior Consultant - Software Development
10.2004 - 12.2005
- As Senior Consultant, I was responsible for the design and development of enterprise web and mobile applications that strengthened warehouse and logistics operations for YCH Group. My work spanned RF scanning, RFID solutions, and enterprise application development, ensuring seamless integration into supply chain workflows.
- Key Contributions:
- Designed and developed applications for YCH Warehouse Management System (WMS), covering inbound/outbound operations, cycle counting, track and trace, customs declarations, and sales force automation.
- Built and deployed a merging operations solution (YCH Dell Y-Merge) to streamline order fulfilment.
- Designed and implemented an RFID Gen1 UHF data capture solution for YCH WMS, advancing automation and real-time inventory visibility.
- Applied strong Java development and Oracle DB expertise to deliver scalable and high-performance enterprise solutions.
Software/Project Engineer
Autoscan Technology Pte Ltd
03.2002 - 10.2004
- Designed, developed, and deployed technology solutions tailored to airline MRO and logistics operations.
- Implemented AIDC (Automatic Identification and Data Capture) systems, integrating barcode and mag-stripe technologies to streamline workflows.
- Built enterprise applications using .NET development with Oracle DB administration, ensuring performance and reliability.
- Partnered closely with clients to capture requirements and deliver solutions that reduced errors and improved efficiency.
- This role marked the foundation of my career in supply chain and logistics technology, where I developed and implemented enterprise solutions for leading clients in the airline and logistics sectors, including SIA Engineering Company (SIAEC) and SATS. My focus was on applying AIDC technologies, barcoding, and mag-stripe systems to automate processes and improve operational accuracy.
Education
Bachelor - IT, Data Communications (Data Security)
Queensland University of Technology
01.2001
Diploma - Computer Studies
Ngee Ann Polytechnic
Master of Arts - MA - Theology/Theological Studies
TCA College
11.2025
Graduate Diploma - Theology/Theological Studies
TCA College
11.2021
Skills
Transportation management system (TMS)
Certification
Project Management Skills for Leaders
Honors-Awards
Most Innovative Use of Infocomm Technology - Private Sector, Most Innovative Use of Infocomm Technology - Private Sector
Timeline
Product Manager
SWAT Mobility
03.2024 - Current
Assistant Head (A.General Manager) - Service Delivery
Y3 Technologies
04.2018 - 01.2024
Director
Talent Beacon Community Care
07.2017 - Current
Solution Architect/Senior Product Lead
Solution Architect/Senior Product Lead
01.2016 - 01.2024
Product Manager (Senior Manager)
Product Manager (Senior Manager)
04.2011 - 12.2015
Enterprise Mobility Solutions Manager
Enterprise Mobility Solutions Manager
12.2009 - 03.2011
Project Manager
Project Manager
01.2006 - 11.2009
Senior Consultant - Software Development
Senior Consultant - Software Development
10.2004 - 12.2005
Software/Project Engineer
Autoscan Technology Pte Ltd
03.2002 - 10.2004
Diploma - Computer Studies
Ngee Ann Polytechnic
Master of Arts - MA - Theology/Theological Studies
TCA College
Graduate Diploma - Theology/Theological Studies
TCA College
Bachelor - IT, Data Communications (Data Security)
Queensland University of Technology