David Zhang

New Taipei,Taiwan

Summary

Excellent customer service and organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Familiar with user IT support and root cause analysis. Operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

years of professional experience

Work History

Security Officer

Hfss-security.com

Taipei

01.2018 - 05.2023

Acted quickly during emergency situations to reduce opportunity for damage and injury.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

IT Specialist

Fic.com.tw

Taipei

08.1999 - 08.2009

Maintained servers and systems to keep networks fully operational during peak periods.
Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Monitored systems in operation and input commands to troubleshoot areas.

Education

Associate of Science - Textile Science

Asia Eastern University of Science And Technology, New Taipei City's Banqiao District., Taiwan

08.1992

High School Diploma -

New Taipei Industrial High School, Tucheng District, New Taipei, Taiwan,

08.1987

Diploma and technician for Interior Wiring Work.
Certification in computer software application.

Skills

Data Structure Knowledge and Analytical Report
Strong Superior Customer Service

Crisis Intervention Training
Crime Prevention Methods

Timeline

Security Officer - Hfss-security.com

01.2018 - 05.2023

IT Specialist - Fic.com.tw

08.1999 - 08.2009

Asia Eastern University of Science And Technology - Associate of Science, Textile Science

New Taipei Industrial High School - High School Diploma,