Dayan Li
Taipei,TPE
Summary
VIP Concierge with 10 years of experience in Providing customer/concierge services to all guests projecting a professional company image. Adapting at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Providing support to management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and guest service.
Overview
14
14
years of professional experience
Work History
VIP Concierge & Customer Service Supervisor
BELLAVITA Luxury Mall
12.2009 - 05.2021
- Managed VIP lounge,maintaining a clean, healthy, and safety working area. Handling opening and closing procedures.
- Greeted guests at the door and assisted with needs and issues concerning membership benefits and problems in the VIP Lounge.
- Served coffee and non-alcoholic beverages , desserts in lounge environment, Gift wrapping service.
- Kept all items well-stocked and organized to meet expected demands.
- Suggested a more efficient processing system for the VIP membership and built solid rapport with many frequent patrons to cultivate guest loyalty.
- As the first face of the organization to a diverse clientele, I was able to develop rapport quickly, learn needs and customize services to build .
- Initiated celebrations branch to be point of contact for special event guests Booked restaurants, luxury fashion show invitation, and other amenities for .
- Proficient in provided fast, efficient and friendly service to high end clientele in a professional manner.
- Assisted Manager and Team Leader in daily distribution of work.
- Greet guests in customer service center & VIP lounge, engage them in casual conversation, answer questions and make recommendations for meals & entertainment, provide exceptional .
- Ensured proper payment processing, database management, CRM implementation, and reporting is seamless between financial department and Operations teams.
- Software: Windows XP, Microsoft Office, Word, Excel, PowerPoint, Outlook, Zendesk, Asana, ERP, CRM , POS system .
Customer Service Representative
정관장 CHEONG KWAN JANG TAIWAN CORPORATION
01.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administration Coordinator
ADATA Technology
10.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Provide beverage service to guest and colleagues during meetings, ensuring prompt delivery and satisfaction.
- Perform routine cleanliness and maintenance tasks in the reception area and meeting rooms.
- Maintain inventory of various essential items such as cups, battery, pens and coffee, tea beverages, regularly check stock levels, and organize replenishment as required.
- Provide proactive support and serve as a backup for the receptionist, assisting with administrative tasks, answering calls, and attending to visitor needs when necessary.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Bachelor of Arts - Metalsmith Craft And Sculpture
Tunghai University
Taichung City, Taiwan06.2007
High School Diploma -
Hsin Tien Senior High School
New Taipei, Taiwan06.2003
Skills
- Customer Service
- Conflict Resolution
- Management Interaction
- Payment Processing
- Service Coordination
- Guest interaction
- Cleaning Procedures
- Grounds Maintenance
- Environmental Compliance
- Electrical Repairs
- Plumbing Repairs
- Groundskeeping
Timeline
Administration Coordinator
ADATA Technology
10.2023 - 12.2023
Customer Service Representative
정관장 CHEONG KWAN JANG TAIWAN CORPORATION
01.2022 - 05.2023
VIP Concierge & Customer Service Supervisor
BELLAVITA Luxury Mall
12.2009 - 05.2021
Bachelor of Arts - Metalsmith Craft And Sculpture
Tunghai University
High School Diploma -
Hsin Tien Senior High School
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