Dennis Yang
Deputy General Manager In Transportation And Mobility Dept.
Taipei
Summary
Dynamic Deputy General Manager at Sumitomo Corporation Taiwan Ltd. with a proven track record in sales management and relationship building. Expert in cross-functional team coordination, I enhanced customer satisfaction by effectively resolving complex issues and fostering strong client relationships, leading to increased retention and loyalty.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Knowledgeable [Desired Position] with proven track record in strategic planning and operational management. Successfully led cross-functional teams and implemented initiatives that enhanced efficiency and productivity. Demonstrated proficiency in leadership and decision-making to drive business success.
Experienced with strategic planning, operational oversight, and team leadership. Utilizes strong decision-making skills to streamline processes and enhance productivity. Track record of fostering collaborative work environments and achieving organizational goals.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Deputy General Manager
Sumitomo Corproration Taiwan Ltd.
02.2004 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
MBA - International Business Management
National Taipei University
Taipei City, Taiwan 04.2001 -
Bachelor of Arts - English Language And Literature
Tamkang University
New Taipei, Taiwan 04.2001 -
Skills
Cross-functional team coordination
Sales management
Leadership and team building
Relationship building
New business development
Team building
Team leadership
Customer retention
Project planning
Business development
Timeline
Deputy General Manager
Sumitomo Corproration Taiwan Ltd.
02.2004 - Current
MBA - International Business Management
National Taipei University
04.2001 -
Bachelor of Arts - English Language And Literature
Tamkang University
04.2001 -