Denny Chiu
Deputy Manager
Taipei City
Summary
Results-driven Deputy Manager specializing in cargo flow, vessel space optimization, and cost-saving. Skilled in driving customer satisfaction through strategic CRM implementation and sales management. Demonstrated expertise in developing and executing business strategies to enhance operational efficiency and drive revenue growth.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager of Cargo Flow
CNC
04.2022 - Current
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Controlled costs to keep business operating within budget and increase profits.
Deputy Manager of Marketing
CNC
08.2018 - 04.2022
- Manage Intra Asia SOC business
- Participate in a tender, respond to RFQ and RFP
- Maintain effective relationship with internal and external stakeholders
Deputy Manager of Service Network
CNC
08.2014 - 08.2018
- Monthly review 40+ services Profit & Loss
- Conducting market survey to discover potential business opportunities within Intra Asia market
- Simulate new service's maximum profit by analyzing multiple types of partnership agreements such as slot charter, swap and Vessel Sharing Agreement
- Liaise with Operation team to minimize operational cost by optimizing service route and port call sequence
Deputy Manager Cargo Flow
CNC
11.2010 - 08.2014
- Monitor daily booking, coordinate with POL(s) who is over or under perform
- Coodinate with Trade team to adjust the allocation to ensure the space is well utilized
- Liase with Logistic team on the empty equipment supply
- Contigency planning and coordination with Operation team for schedule recovery or opeartional cost saving
- Manage T/S hub stock, review idle reports weekly
Marketing Specialist
CNC
03.2008 - 10.2009
- Manage Intra Asia SOC, OOG and CMA Wayporting business
- Work closely with Intra Asia agencies on the services which need support from SOC or OOG cargo
- Proactively engage with external stakeholders for SOC opportunities when discovering open spaces
- Effective pricing strategies and promptly react toward both internal agencies and external customers
- Customer relationship management
Sales Representative
CNC
10.2006 - 03.2008
- Responsible for Taiwan to South East Asia sectors' sales activity
- Conducting weekly sales plans to achieve sales target and allocation
- Track competitors' market development and movements to identify new business opportunities
- Customer relationship management
Education
BBA - International Trade
Ming Chuan University
Taipei 04.1997 - 01.2002
Skills
Problem-solving
Cost reduction
Strategic planning
Cost control
Adaptability and flexibility
Time management
Customer relationship management (CRM)
Project management abilities
Timeline
Deputy Manager of Cargo Flow
CNC
04.2022 - Current
Deputy Manager of Marketing
CNC
08.2018 - 04.2022
Deputy Manager of Service Network
CNC
08.2014 - 08.2018
Deputy Manager Cargo Flow
CNC
11.2010 - 08.2014
Marketing Specialist
CNC
03.2008 - 10.2009
Sales Representative
CNC
10.2006 - 03.2008
BBA - International Trade
Ming Chuan University
04.1997 - 01.2002