Time management and organizational skills
Dustin Yang
Storage Product Engineer
Summary
Experienced storage product engineer specializing in system integration testing, design quality assurance, and server domain field application engineering. Proficient in system planning, installation, maintenance, and providing comprehensive technical support. Demonstrated expertise in simplifying complex technical issues into practical solutions that consistently exceed service level agreements (SLA).
Overview
14
14
years of professional experience
2
2
Languages
Work History
Storage Product Engineer
Lenovo
09.2019 - Current
- Conduct problem recreation and drive resolution for product design (PD) and problem-solving integration (PSI)
- Develop action plans to resolve defects within SLA requirements
- Support high-priority technical incidents logged with the project office
- Perform onsite visits for customer support when remote troubleshooting fails
Field Application Engineer (FAE) – Server Products
Inventec
11.2015 - 08.2018
- Supported sales teams in identifying business opportunities and technical development
- Diagnosed and resolved complex customer technical issues efficiently
- Collaborated with cross-functional teams to design and execute service processes
- Worked with R&D and PM teams to create troubleshooting guidelines
- Resolved customer DOA and RMA issues promptly
- Conducted new product training, covering both Intel and AMD technologies
Technical Specialist
iRepair.ca
09.2014 - 09.2015
- Performed full repairs for Apple products, including iPhones, iPads, and MacBooks
- Delivered excellent customer service and technical training
Test Engineer
Infortrend Technology Inc
07.2011 - 07.2014
- Conducted performance, compatibility, and reliability testing of RAID systems
- Identified and resolved system errors and ensured proper test case replication
- Collaborated with FAE and R&D teams to resolve customer-reported issues
- Designed RAID system architectures and conducted cloud software integration testing
Education
Graduate Certificate - English Language
Embassy English School
Toronto, Cancda 04.2001 -
Bachelor of Science - Molecular Biotechnology
National Taipei University of Technology
Taipei City, Taiwan 04.2001 -
Skills
Remote Troubleshooting
Software
Teamwork and mutual respect
Problem-solving and critical thinking
Motivation and work ethics
Timeline
Storage Product Engineer
Lenovo
09.2019 - Current
Field Application Engineer (FAE) – Server Products
Inventec
11.2015 - 08.2018
Technical Specialist
iRepair.ca
09.2014 - 09.2015
Test Engineer
Infortrend Technology Inc
07.2011 - 07.2014
Graduate Certificate - English Language
Embassy English School
04.2001 -
Bachelor of Science - Molecular Biotechnology
National Taipei University of Technology
04.2001 -
Similar Profiles
Mahesh PrasadMahesh Prasad
National BDM Next Wave CSP at LENOVONational BDM Next Wave CSP at LENOVO
Ahmed EbiedAhmed Ebied
UX Business Analyst at LenovoUX Business Analyst at Lenovo
Viviana PerenzinViviana Perenzin
SMB Business Manager - NA Workstations at LenovoSMB Business Manager - NA Workstations at Lenovo