Luo Cheng-You
Quality Analyst
Taipei City
Summary
Dynamic Quality Assurance Analyst with a proven track record at TaskUs Taiwan, excelling in quality processes and root-cause analysis. Successfully mentored teams, enhancing collaboration and communication, while streamlining QA processes to boost efficiency. Recognized for resolving customer issues with empathy, fostering loyalty and satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Quality Assurance Analyst
TaskUs Taiwan
10.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
TaskUs Taiwan
08.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Department of Urban Development
University of Taipei
Taipei City, Taiwan06-2021
Skills
Quality assurance
Root-cause analysis
Collaboration and communication
Quality processes
Timeline
Quality Assurance Analyst
TaskUs Taiwan
10.2022 - Current
Customer Service Representative
TaskUs Taiwan
08.2021 - 10.2022
Bachelor of Science - Department of Urban Development
University of Taipei
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