Elaina Shen

• Assisted patients with check-in, appointments, and payment processing.

• Answered phone calls and provided clinic-related information.

• Converted paper-based records into a digital system, improving efficiency and accessibility.

• Built strong patient relationships through professional and friendly service.

• Managed patient scheduling, check-in, and billing.

• Handled phone inquiries and directed calls to appropriate staff.

• Updated and maintained client records.

• Assisted students and parents with inquiries, scheduling, and rescheduling.

• Answered phone calls and provided course information.

• Supported administrative tasks and maintained front desk organization.