Summary
Overview
Work History
Education
Skills
Work Achievements
References
Timeline
Generic
Elaine Chen

Elaine Chen

Taipei City

Summary

I am a dedicated, self-motivated team player and willing to learn. I want to be part of a large organization where I can apply my theoretical knowledge combined with my experience in Hospitality, facilities Management and Customer Service/sales to help the continuity of the organization’s success and further expand my skills and experience.

Overview

13
13
years of professional experience

Work History

Lead Facilities Coordinator

JLL
11.2022 - Current

Responsible for overseeing the new joiner onboarding process and orientation, supervising the sub-vendor supervisor to ensure service standards are maintained, assisting SSM with site moving project planning and execution, and co-managing on-site events with the EHS team to ensure user safety.

Cleaning & Mailroom Supervisor

New Height
01.2022 - 11.2022

Responsible for supervising the janitorial and mailroom team, providing guidance and leadership skills to the site operation across these two teams and ensuring operations can run smoothly, handling on-site requests raised by users related to these fields and assisting multiple assigned projects by the SSM.

Senior Community Associate

Regus
01.2020 - 01.2022

Responsible for the center daily operation, and conduct center tours for potential new customers, and maintain existing customers and negotiate contract renewal with customers.

CEO Assistant

EZTABLE
06.2017 - 04.2019

Responsible for planning, organizing, and managing both Taiwan and SouthEast Asia companies administration tasks and special projects assigned by the CEO, and also responsible for the handling of CEO’s private affairs.

CEO Assistant

Li Shen International Investment Co., Ltd
07.2015 - 01.2017

Main responsibility includes managing the daily calendar and organizing meetings and appointments. also assisting with English translations and basic book-keeping for the company’s international dealings.

Sales and Marketing Supervisor

Pacific Business Hotel
06.2013 - 04.2015

Main responsibilities include, generating sales across all our key revenue streams, and creating/maintaining social media activity for the public.

Sales Consultant

Club Med Australia
03.2011 - 12.2012

Main responsibilities include, handling incoming customer calls for sales and quotations purpose, and customer complaints management and dealing with travel agencies to process large travel sales and bookings.

Education

Bachelor of business in Hospitality and Tourism -

La Trobe University
01.2012

Diploma of Business Management -

Holmes Institute College
01.2009

Skills

  • Operational Efficiency
  • Training and Orientation
  • Time Management
  • Planning and Prioritization
  • Administrative Support
  • Staff Management

Work Achievements

  • 2008 - Employee of the month with McDonald's
  • 2010 - Employee of the month with Fairmont Peace Hotel
  • 2012 - August top sales for Club Med Australia

References

References are available upon request.

Timeline

Lead Facilities Coordinator

JLL
11.2022 - Current

Cleaning & Mailroom Supervisor

New Height
01.2022 - 11.2022

Senior Community Associate

Regus
01.2020 - 01.2022

CEO Assistant

EZTABLE
06.2017 - 04.2019

CEO Assistant

Li Shen International Investment Co., Ltd
07.2015 - 01.2017

Sales and Marketing Supervisor

Pacific Business Hotel
06.2013 - 04.2015

Sales Consultant

Club Med Australia
03.2011 - 12.2012

Bachelor of business in Hospitality and Tourism -

La Trobe University

Diploma of Business Management -

Holmes Institute College
Elaine Chen