Elaine Yu
Taipei City,TPE
Summary
Productive, proactive and result-oriented sales with over 10 years of experience in hospitality industry. Be able to work with team to promote seasonal products and projects. Whether with department or between the clients, dealing with different communication styles to solve the problem. Positive to meet the challenge that could expand the horizons and exposed to different perspectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Special Assistant of General Manager
Artistic Biomedical Group
Taipei, Taiwan
10.2023 - Current
- Served as a trusted point of contact for clients or vendors requiring assistance from senior leadership.
- Delivered exceptional support for executive calendar management by scheduling appointments promptly and resolving conflicts proactively.
- Improved office efficiency with streamlined filing systems, digital archiving solutions, and effective task prioritization methods.
- Developed strong relationships with internal and external stakeholders to optimize collaboration and achieve common goals.
- Contributed to successful project outcomes through diligent tracking of project milestones, deliverables, and resource allocation.
- Maintained confidentiality of sensitive information while managing correspondence, reports, and documents on behalf of executive staff.
- Organized events, meetings, and conferences to facilitate productive discussions and promote organizational values.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Event Sales Manager
Humble House Hotel (Sales Department)
Taipei, Taiwan
03.2021 - 09.2023
- Assisting the team to achieve the performance targets, Marketing strategy development, Arranging project planning (example: Wedding Package, Year End Party Package, Seasonal Package...etc.), Communication with other department, Organizing report statistics, Managing different types of events (including MICE, Year End Party, Wedding, Press Conference...etc.), Maintaining client relationship, Selling seasonal products (including Rice Dumpling, Moon Cake)
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Ensured timely resolution of any arising issues during the course of an event''s planning or execution stages.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Event Sales Manager
Courtyard by Marriott Taipei
Taipei, Taiwan
04.2019 - 02.2021
- Assisting the team to achieve the performance targets, Marketing strategy development, Arranging project planning (example: Meeting Package, Wedding Package, Year End Party Package, Seasonal Package...etc.), Communication with other department, Organizing report statistics, Managing different types of events (including Meeting, Year End Party, Wedding, Press Conference...etc.), Developing business relationship
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Built a comprehensive database of leads through diligent research into competitor offerings and market trends.
- Ensured timely resolution of any arising issues during the course of an event''s planning or execution stages.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Communicated product quality and market comparisons by creating sales presentations.
Event Sales Director
MU Jiao Xi Hotel
Yilan, Taiwan
05.2017 - 03.2019
- Managing different types of events (including Meeting, Year End Party, Press Conference...etc.), Administrative paperwork
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Event Sales
Sheraton Grand Taipei Hotel
Taipei, Taiwan
04.2014 - 04.2017
- Managing different types of events (including Meeting, Year End Party, Spring Party, Wedding, Press Conference...etc.)
- Planned and executed special customer and sales events.
- Explained details regarding current store promotions, sales, and special events to customers.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Coordinated logistics and catering for meetings and sales events.
- Relayed information regarding current store promotions, sales and special events to customers.
- Planned and executed sales events in both online and in-person formats.
- Attended sales meetings and weekly banquet event order meetings.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Worked with banquet manager to coordinate event set up and schedule.
- Helped plan and execute private, company, and client events.
- Drove and delivered sales leads to convert into new business.
- Worked in high-volume, competitive sales environment.
- Utilized bilingual skills to help other sales associates close sales with English-speaking customers whenever needed.
Event Sales
The Landis Taipei Hotel
Taipei, Taiwan
07.2012 - 03.2014
- Organiztion, Communication, Public speaking, Office administration, Product Planning, Client Relationship Management, Business Development
- Explained details regarding current store promotions, sales, and special events to customers.
- Provided information regarding current store promotions, sales, and special events to customers.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Coordinated logistics and catering for meetings and sales events.
- Planned and executed special customer and sales events.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
- Attended sales meetings and weekly banquet event order meetings.
- Helped plan and execute private, company, and client events.
Education
Department of Tourism -
Shih Hsin University
Taipei, Taiwan 09.2005 - 05.2008
General - undefined
Taipei Private Dongshan High School
Taipei, Taiwan 09.2003 - 05.2005
Skills
Interpersonal Communication
Organizing report statistics
Managing different types of events (including MICE, Year End Party, Wedding, Press Conferenceetc)
Selling seasonal products (including Rice Dumpling, Moon Cake)
Administrative paperwork
Office administration
Product Planning
Client Relationship Management
Business Development
Meeting Coordination
Executive Support
Project Coordination and Support
Data Entry, File Management
Schedule and calendar management
Business Correspondence
Record preparation
Event Planning
Billing and coding
Administrative tasks
Team Collaboration
Microsoft Office Suite
Effective Communication
Reliability
Active Listening
Adaptability and Flexibility
Interpersonal Communication
Personal Information
Date of Birth: 02/28/86
Timeline
Special Assistant of General Manager
Artistic Biomedical Group
10.2023 - Current
Event Sales Manager
Humble House Hotel (Sales Department)
03.2021 - 09.2023
Event Sales Manager
Courtyard by Marriott Taipei
04.2019 - 02.2021
Event Sales Director
MU Jiao Xi Hotel
05.2017 - 03.2019
Event Sales
Sheraton Grand Taipei Hotel
04.2014 - 04.2017
Event Sales
The Landis Taipei Hotel
07.2012 - 03.2014
Department of Tourism -
Shih Hsin University
09.2005 - 05.2008
General - undefined
Taipei Private Dongshan High School
09.2003 - 05.2005