Emily Lai
Taipei City
Summary
I have over than 4 years customer service experience. Possessing a diplomatic and polite manner with the ability to remain calm and focused under pressure and in emergencies. Seeks a challenging and varied Cabin Crew position that will enable me to capitalize on my customer service skills, with opportunities for personal and professional growth. Reliable cabin crew professional with a wealth of expertise in the airline industry. Promotes a superb work ethic and a motivated, service-driven personality. Looking for an exciting role as a crew member with a UK airline carrier.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Senior Product Management Engineer
Avnet Inc.
Taipei
05.2020 - Current
- Directing and managing the supplier business plan and implementation process throughout the organization leveraging supplier strengths and resources on behalf of the supplier and communicating supplier benefits to the company / clients
- Supporting cross-functional communication with the company's product groups in price negotiations and market knowledge
- Responsible for the management of activities and programs that will drive the suppliers pro-forma performance in an effort to achieve company's financial goals
- Performing analysis and reports of various program impact for the supplier
- Managing forecast pipeline requirements and rebate projections
- Aligning goals and objectives of supplier with the company to ensure mutual goals and objectives are achieved.
Flight Attendant-Assistant Purser
EVA Airways
Taoyuan
11.2013 - 01.2017
- Greeting passengers as they board and exit the plane
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
- Serving meals and refreshments
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Supplying passengers with newspapers, magazines and in-flight entertainment
- Selling duty-free commercial goods and pursuing sales targets.
Education
Cooperative Economics
National Taipei University
Taipei, Taiwan 09.2004 - 05.2008
Skills
- Friendly and calm personality with excellent customer service skills
- Enjoy serving others and possess genuine interest in people
- Able to work proactively within team setting and on own initiative
- Experienced working under pressurized fast paced environment
- Fluent in English and a little in Japanese
- Customer service
- Employee interaction
- Complaint management
- Flight safety checks
- Conflict resolution
- CPR knowledge
Custom
- Cooking
- Jogging
- Travelling
- Singing
Languages
English
Upper intermediate
Timeline
Senior Product Management Engineer
Avnet Inc.
05.2020 - Current
Flight Attendant-Assistant Purser
EVA Airways
11.2013 - 01.2017
Cooperative Economics
National Taipei University
09.2004 - 05.2008
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