Emma (Ching-Fen Kuo)
Seniror Sales Resentative
Taiwan
Summary
Highly-motivated Senior Sales Representative with aptitude for building and maintaining client relations. Offering 10 years of semiconductor industry experience and aptitude for training and mentorship. Skilled in marketing and data analysis.
Effective focused on exceeding customer expectations by delivering an exemplary level of service. An engaging personality skilled in cross-selling and closing methods. A high-performing individual knowledgeable in various types of technology.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Representative
Hermes-Epitek Corp.
Hsinchu
2013.11 - 2023.10
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Main responsibility is to maintain prober business and develop customized products for tsmc.
- In recent two years, we are technology transfering of candiliver prober from MJC. I am in charge of Realtek, GTC, KYEC, Alchip some of Japna customers and so on.
- Developed and maintained courteous and effective working relationships.
Sales Coordinator
Fortune Technology Cop. & Hermes Testing Solutions Inc.
HsinChu
2003.05 - 2011.04
- Operated forklift and freight handling equipment and parts.
- Assembled products according to changing daily work orders and specific customer needs.
- Oversaw logistics and inventory management for storeroom.
- Coordinating with vendor and controlling the delivery schedule.
- Negotiating price with customers, maintaining and enhancing the profits of the parts selling in order to achieve the company's expectations.
Perchusing Administrative Assistant
Goya Technology
Hsinchu
2001.08 - 2003.04
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- In charge of procurement services, import & export related matters and handling warehouse management.
Education
Bachelor's Degree - Business Administration And Management
Nation Sun Yat-sen University
Kaohsiung Taiwan 1997.07 - 2001.06
Skills
Cross-selling and upselling
undefinedTimeline
Senior Sales Representative
Hermes-Epitek Corp.
2013.11 - 2023.10
Sales Coordinator
Fortune Technology Cop. & Hermes Testing Solutions Inc.
2003.05 - 2011.04
Perchusing Administrative Assistant
Goya Technology
2001.08 - 2003.04
Bachelor's Degree - Business Administration And Management
Nation Sun Yat-sen University
1997.07 - 2001.06
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