Hi, I’m
Eng Yo Chu Chen
San Diego
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
years of professional experience
Work History
Maximus
Enrollment Service Representative
2023.09 - 2024.07 (10 education.months_Label)
Job overview
- Maintained detailed and accurate records between multiple databases and programs.
- Implemented enhanced record-keeping practices that led to more organized files, faster retrieval times, and fewer misplaced documents.
- Utilized effective communication skills to explain program benefits, requirements, and deadlines clearly to prospective enrollees.
- Managed high call volumes while maintaining professionalism and a strong focus on customer needs.
Shutterfly
Photographer and Sales Associate
2023.10 - 2024.04 (6 education.months_Label)
Job overview
- Developed strong relationships with clients through clear communication and professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Top sales performance at El Cajon JC Penney Portraits
San Diego State University
Student Assistant for Alternative Media
2021.11 - 2023.05 (1 education.year_Label & 6 education.months_Label)
Job overview
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Novus Esports
Social Media Manager
2020.07 - 2021.10 (1 education.year_Label & 3 education.months_Label)
Job overview
- Managed multiple social media platforms over 10,000 followers, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Led team of social media specialists, fostering collaborative and creative work environment.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
San Diego State UniversitySan Diego
Bachelor of Science from Business Administration - General
2001.05
Santiago Canyon CollegeOrange
Associate of Science from Business Administration
2001.05
University Overview
- Graduation with Honors
Santiago Canyon CollegOrange
Associate of Arts from Liberal Arts And General Studies
2001.05
University Overview
- Graduation with Honors
Skills
Time Management
Calm and Professional Under Pressure
Problem-Solving
Relationship Building
Microsoft Office
Market Research
Languages
Spanish
Native language
English
Proficient
C2
Chinese (Mandarin)
Upper intermediate
B2
Volunteering Experience
Mission Trip to Malaysia - Christian Community Biker Club - 2024
Mission Trip to Iquique, Chile - Iglesia de Jesucristo en Idioma Chino de Santiago Chile - 2013Availability
See my work availability
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Available
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morning
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evening
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