Erica Huang

Order & Shipment Process Management

• Received domestic and international sales orders, creating and maintaining orders in ERP system to ensure accurate processing.
• Tracked order progress and delivery timelines, ensuring on-time shipments aligned with customer schedules.
• Coordinate shipping methods (air/sea/express) according to order requirements and confirm arrangements.

Cross-Departmental Communication & Risk Management

• Coordinated communication between sales, warehouse, and logistics teams, addressing exceptions and responding quickly to shipment changes.

Data Management & Systems Support

• Maintain customer, order, and shipment records; provide ERP system support for the sales team, resolving issues in order creation and process conversion.

• Managed import/export documents and cargo tracking for international couriers, ensuring compliance and timely delivery.
• Processed export bill of lading paperwork for outbound shipments, contributing to accurate and efficient shipping operations.
• Facilitated communication with freight forwarders and shipping companies, enhancing coordination and minimising delays.

• Handled check-in/check-out, introduced hotel facilities, and offered travel planning suggestions.
• Identified guest needs and responded promptly and appropriately; compiled sales and reconciliation reports.
• Provided pre-trip phone consultations and reservation assistance to help guests plan their stays.