Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic
Esther Yen

Esther Yen

Interpreter

Summary

Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Highly experienced English Language Interpreter with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

English Interpreter

Goodwin International Co.
07.2022 - Current
  • Provide accurate and culturally sensitive interpretation services between English and Chinese
  • Assist in facilitating effective communication during business meetings, negotiations, and conferences
  • Collaborate with diverse teams to ensure language barriers are overcome and objectives are met.

Customer Service Staff (Call Center)

Citi Bank
04.2019 - 03.2021
  • Worked in a fast-paced call center environment, handling customer inquiries and providing assistance
  • Demonstrated effective communication skills in both English and Chinese to address customer needs
  • Collaborated with team members to meet performance metrics and ensure customer satisfaction.

Customer Service Staff

Cathay United Bank
06.2016 - 03.2019
  • Delivered high-quality customer service in English and Chinese within a banking environment
  • Handled customer inquiries, resolved issues, and provided information on banking products and services
  • Maintained a professional and customer-friendly demeanor, contributing to positive customer experiences.

Education

Bachelor of Arts in English Literature -

Providence University
09.2012 - 06.2016

Skills

Customer Service ExcellenceCommunication and Interpersonal SkillsProblem Solving and Conflict ResolutionMultitasking and Time ManagementAdaptability and Flexibility

Translation Revisions

Word Conflict Identification

Terminology Consistency

Message Translation

Accuracy Verification

Microsoft Office

Accurate Translation

Terminology Review

Translation Review

Oral and Written Communication

Proofreading

ENGLISH Fluency

Certification

TOEIC 895

Additional Information

Worked as a part-time English translator for nearly three years in diverse range of topics covering medical, financial, and artistic content.

Timeline

English Interpreter

Goodwin International Co.
07.2022 - Current

Customer Service Staff (Call Center)

Citi Bank
04.2019 - 03.2021

Customer Service Staff

Cathay United Bank
06.2016 - 03.2019

Bachelor of Arts in English Literature -

Providence University
09.2012 - 06.2016
Esther YenInterpreter