Fahmi Choiruddin Tammam
Customer Service Specialist
Yogyakarta,D.I.Y.
Summary
Well-organized and knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Able to stay calm under pressure, and quickly resolve customer complaints, and address issues. Offering skills in live chat, email, and team collaboration. Excellent communication skills and experience with Word, Excel, and database software.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
PT. Teleperformance
Yogyakarta, Indonesia
02.2021 - Current
- Offered assistance through email and chat with English.
- Focus on South East Asia Pacific users.
- Addressing customer inquiries, solving problems and providing product information.
- Assisted customers with needs such as recovering accounts, updating account details and analyzing compromised account.
Customer Service Representative
PT. Vads Indonesia
Yogyakarta, Indonesia
05.2019 - 04.2020
- Handling costumers inquiries from sellers or buyers through live chat, email, and out bound call.
- Analyzed and resolved costumers related issues and escalations.
- Confer with customers by email or telephone to provide information about details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Ride Operator
Trans Studio Mini
Yogyakarta, Indonesia
01.2019 - 04.2019
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Receive payment by the credit of the game card.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Assistant Researcher
Universitas Ahmad Dahlan.
Yogyakarta, Indoenasia
07.2017 - 10.2017
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Wrote research papers, reports, reviews and summaries regarding collected data.
Education
Bachelor of Arts - English Literature
Universitas Ahmad Dahlan
Yogyakarta 09.2014 - 10.2018
Skills
Complaint resolution
Accomplishments
- Top 2 agent of May 2021
- Best agent of June 2021
- Earned highest marks for QA on August 2021
Timeline
Customer Service Specialist
PT. Teleperformance
02.2021 - Current
Customer Service Representative
PT. Vads Indonesia
05.2019 - 04.2020
Ride Operator
Trans Studio Mini
01.2019 - 04.2019
Assistant Researcher
Universitas Ahmad Dahlan.
07.2017 - 10.2017
Bachelor of Arts - English Literature
Universitas Ahmad Dahlan
09.2014 - 10.2018
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