Fang Shiu-Shan
Taipei
Summary
I was born in 1988 in Taipei, Taiwan.
I have a total of 12 years of professional experience—6 years in the aviation industry and 6 years as an executive assistant and secretary.
In addition to my aviation experience where I developed a deep understanding of how to manage complex schedules, handle sensitive information, and coordinate key business operations.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Facility Coordinator
GlaxoSmithKline Taiwan Branch
4 2023 - Current
- Support internal communications by disseminating company-wide announcements and updates
- Manage office pantry supplies, including coffee, tea, milk, and refreshments
- Coordinate with service providers for regular disinfection of office spaces and high-touch areas
- Oversee financial administrative activities, including invoice processing and cost center coding
- Manage relationships with contractors and vendors to ensure timely and effective service delivery
- Assist with IT equipment setup and meeting room reservations via the appspace system
- Support WREF in liaising with international IT departments
- Coordinate the issuance of newcomer badges and manage the printing and distribution of name cards
- Supervise the mail process (inbound and outbound), ensuring efficient handling
- Track and follow up on action items from global programs via ServiceNow
- Organize conferences and workshops, ensuring smooth logistical execution
- Oversee the renewal and maintenance of company vehicle contracts
- Manage official documents with TFDA, NHI, CDE, and HPA
- Provide reports on open and closed work orders, collaborating with technicians and vendors to ensure timely resolution
- Administer janitorial services, supervising daily cleaning and planning annual deep-cleaning initiatives
- Generate accurate purchase orders and track budget spending on supplies (e.g., fruits, sanitary items, stationery)
- Support company-wide activities such as team-building events and whole-company meetings
Special Assistant to CFO (Contract)
Mars Blockchain
06.2019 - 12.2019
- Organize contracts, proposals, and business trip arrangements (both local and overseas), including detailed itineraries and agendas
- Provide comprehensive administrative support to the CFO, ensuring effective decision-making and implementation of strategic initiatives
- Arrange meetings, prepare minutes, and track follow-up actions
- Assist with the execution of company projects and monitor progress
- Maintain confidentiality while handling sensitive documents and executive communications
- Collaborate with HR on operational matters, ensuring smooth HR and administrative processes
- Manage CEO’s expense reimbursements and coordinate with family driver/housemaid for logistics support
Senior Supervisor
China National Aviation Corporation Limited
08.2017 - 04.2019
- Manage the CEO’s calendar and handle meeting arrangements, emails, and phone calls in a fast-paced environment
- Coordinate both local and overseas business trips, including detailed travel plans and agendas
- Organize and prepare for senior management meetings and staff meetings
- Oversee administrative office operations and ensure confidentiality in correspondence and documentation
- Assist with the preparation of contracts and proposals
- Handle monthly company records and assist in expense reimbursement processes
Special Assistant to CEO
Double A Taiwan Branch
10.2016 - 06.2017
- Organize contracts, proposals, and business trip arrangements, ensuring smooth travel logistics
- Assist in coordinating senior management meetings and agenda planning
- Oversee administrative office operations and manage the CEO’s calendar
- Support CEO in strategic decision-making and project execution
- Serve as the liaison between Taiwan office and headquarters, managing cross-border communication
- Handle CEO’s expense reimbursements and assist with confidential correspondence
Administrative Manager
SMI HOLDING GROUP
03.2015 - 10.2016
- Organize events and conferences, including executive meetings and press conferences
- Review finance reports for regional cinemas and manage administrative support for the CEO
- Control company transport and administrative budget, ensuring efficient operations
- Coordinate CEO’s schedule, meetings, and travel arrangements to Hong Kong
- Support the Taiwan office as a key liaison between the regional team and headquarters
Passenger Relations Officer
Singapore Airlines
02.2012 - 10.2014
- Provide exceptional service to VIP passengers in first-class and business-class lounges
- Handle customer inquiries, resolve complaints, and ensure high-quality service in the lounges
- Coordinate customer needs with internal teams to provide a seamless experience
- Manage VIP meet-and-greet services, ensuring a smooth travel experience for high-profile passengers
- Utilize Amadeus and LAS systems to manage customer service inquiries and reservations
Education
Bachelor’s Degree - Applied English
Chihlee University of Technology
01.2008 - 01.2010
Associate Degree - Applied English Studies
China University of Technology
01.2003 - 01.2008
Skills
Planning and scheduling
Awards
- 06/01/06, Admission, Taiwan Visitors Association (TVA), Yosakoi Soran Festival, Japan
- 12/01/05, First Place, Christmas Decoration Contest
- 11/01/05, First Place, School Cheerleading Contest
- 01/01/12, TOEIC Score - 705, TCQ - 36 Words/Minute, Abacus, Amadeus
Certification
Licensed [TOEIC] - 705
Timeline
Certified [Facility Coordinator ], [GSK] - [WREF Certificate of recognition award]
12-2024
Special Assistant to CFO (Contract)
Mars Blockchain
06.2019 - 12.2019
Senior Supervisor
China National Aviation Corporation Limited
08.2017 - 04.2019
Special Assistant to CEO
Double A Taiwan Branch
10.2016 - 06.2017
Administrative Manager
SMI HOLDING GROUP
03.2015 - 10.2016
Licensed [TOEIC] - 705
11-2014
Licensed Abacus Licensed-
12-2012
Passenger Relations Officer
Singapore Airlines
02.2012 - 10.2014
Bachelor’s Degree - Applied English
Chihlee University of Technology
01.2008 - 01.2010
Certified Admission, Taiwan Visitors Association (TVA), Yosakoi Soran Festival, Japan
06-2006
Associate Degree - Applied English Studies
China University of Technology
01.2003 - 01.2008
Facility Coordinator
GlaxoSmithKline Taiwan Branch
4 2023 - Current
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