Fang Shiu-Shan
Taipei
Summary
I was born in 1988 in Taipei, Taiwan.
I have a total of 12 years of professional experience—6 years in the aviation industry and 6 years as an executive assistant and secretary.
In addition to my aviation experience where I developed a deep understanding of how to manage complex schedules, handle sensitive information, and coordinate key business operations.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Facility Coordinator
GlaxoSmithKline Taiwan Branch
4 2023 - Current
- Support internal communications by disseminating company-wide announcements and updates
- Manage office pantry supplies, including coffee, tea, milk, and refreshments
- Coordinate with service providers for regular disinfection of office spaces and high-touch areas
- Oversee financial administrative activities, including invoice processing and cost center coding
- Manage relationships with contractors and vendors to ensure timely and effective service delivery
- Assist with IT equipment setup and meeting room reservations via the appspace system
- Support WREF in liaising with international IT departments
- Coordinate the issuance of newcomer badges and manage the printing and distribution of name cards
- Supervise the mail process (inbound and outbound), ensuring efficient handling
- Track and follow up on action items from global programs via ServiceNow
- Organize conferences and workshops, ensuring smooth logistical execution
- Oversee the renewal and maintenance of company vehicle contracts
- Manage official documents with TFDA, NHI, CDE, and HPA
- Provide reports on open and closed work orders, collaborating with technicians and vendors to ensure timely resolution
- Administer janitorial services, supervising daily cleaning and planning annual deep-cleaning initiatives
- Generate accurate purchase orders and track budget spending on supplies (e.g., fruits, sanitary items, stationery)
- Support company-wide activities such as team-building events and whole-company meetings
Special Assistant to CFO (Contract)
Mars Blockchain
06.2019 - 12.2019
- Organize contracts, proposals, and business trip arrangements (both local and overseas), including detailed itineraries and agendas
- Provide comprehensive administrative support to the CFO, ensuring effective decision-making and implementation of strategic initiatives
- Arrange meetings, prepare minutes, and track follow-up actions
- Assist with the execution of company projects and monitor progress
- Maintain confidentiality while handling sensitive documents and executive communications
- Collaborate with HR on operational matters, ensuring smooth HR and administrative processes
- Manage CEO’s expense reimbursements and coordinate with family driver/housemaid for logistics support
Senior Supervisor
China National Aviation Corporation Limited
08.2017 - 04.2019
- Manage the CEO’s calendar and handle meeting arrangements, emails, and phone calls in a fast-paced environment
- Coordinate both local and overseas business trips, including detailed travel plans and agendas
- Organize and prepare for senior management meetings and staff meetings
- Oversee administrative office operations and ensure confidentiality in correspondence and documentation
- Assist with the preparation of contracts and proposals
- Handle monthly company records and assist in expense reimbursement processes
Special Assistant to CEO
Double A Taiwan Branch
10.2016 - 06.2017
- Organize contracts, proposals, and business trip arrangements, ensuring smooth travel logistics
- Assist in coordinating senior management meetings and agenda planning
- Oversee administrative office operations and manage the CEO’s calendar
- Support CEO in strategic decision-making and project execution
- Serve as the liaison between Taiwan office and headquarters, managing cross-border communication
- Handle CEO’s expense reimbursements and assist with confidential correspondence
Administrative Manager
SMI HOLDING GROUP
03.2015 - 10.2016
- Organize events and conferences, including executive meetings and press conferences
- Review finance reports for regional cinemas and manage administrative support for the CEO
- Control company transport and administrative budget, ensuring efficient operations
- Coordinate CEO’s schedule, meetings, and travel arrangements to Hong Kong
- Support the Taiwan office as a key liaison between the regional team and headquarters
Passenger Relations Officer
Singapore Airlines
02.2012 - 10.2014
- Provide exceptional service to VIP passengers in first-class and business-class lounges
- Handle customer inquiries, resolve complaints, and ensure high-quality service in the lounges
- Coordinate customer needs with internal teams to provide a seamless experience
- Manage VIP meet-and-greet services, ensuring a smooth travel experience for high-profile passengers
- Utilize Amadeus and LAS systems to manage customer service inquiries and reservations
Education
Bachelor’s Degree - Applied English
Chihlee University of Technology
01.2008 - 01.2010
Associate Degree - Applied English Studies
China University of Technology
01.2003 - 01.2008
Skills
Planning and scheduling
Performance evaluation
Cost-reduction methods
Leadership and supervision
Service contracts management
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Meeting coordination
Calendar management
Sales support
File management
Database management
Document preparation
Organization
Problem-solving
Team collaboration
Data entry
Event planning
Attention to detail
Project management
File and record keeping
Administrative support
Microsoft Office Suite
Project coordination
Meeting support
Administrative tasks
Relationship building
Awards
- 06/01/06, Admission, Taiwan Visitors Association (TVA), Yosakoi Soran Festival, Japan
- 12/01/05, First Place, Christmas Decoration Contest
- 11/01/05, First Place, School Cheerleading Contest
- 01/01/12, TOEIC Score - 705, TCQ - 36 Words/Minute, Abacus, Amadeus
Certification
Licensed [TOEIC] - 705
Timeline
Certified [Facility Coordinator ], [GSK] - [WREF Certificate of recognition award]
12-2024
Special Assistant to CFO (Contract)
Mars Blockchain
06.2019 - 12.2019
Senior Supervisor
China National Aviation Corporation Limited
08.2017 - 04.2019
Special Assistant to CEO
Double A Taiwan Branch
10.2016 - 06.2017
Administrative Manager
SMI HOLDING GROUP
03.2015 - 10.2016
Licensed [TOEIC] - 705
11-2014
Licensed Abacus Licensed-
12-2012
Passenger Relations Officer
Singapore Airlines
02.2012 - 10.2014
Bachelor’s Degree - Applied English
Chihlee University of Technology
01.2008 - 01.2010
Certified Admission, Taiwan Visitors Association (TVA), Yosakoi Soran Festival, Japan
06-2006
Associate Degree - Applied English Studies
China University of Technology
01.2003 - 01.2008
Facility Coordinator
GlaxoSmithKline Taiwan Branch
4 2023 - Current