Collaborated with cross-functional teams to develop innovative solutions.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
International Trade Manager
ROMA CERAMIC COMPANY LTD
07.2016 - Current
Manage and oversee the daily operations of a team in providing high quality and reliable support services
Handle global logistics, customs compliance and supply chain management.
Develop new business by engaging and enrolling prospective customers into the trade program via phone and email outreach
Development and maintenance of detailed project plans
Maintaining end-to-end responsibility for project resolution
Implementing effective programs to improve the quality and timeliness of services while reducing costs is expected
Ocean Import & Export Specialist
DB Schenker
08.2008 - 03.2012
Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Created and transmitted accurate documentation to governmental agencies for import activities.
Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Education
MBA - Business Administration
Tongji University
Shanghai, China
03.2017
MBA - Business Administration
Case Western Reserve University
Cleveland, Ohio
05.2015
Bachelor of Arts - English
Qingdao Agricultural University
Qingdao, China
07.2007
Skills
Staff Management
Operations Management
Cross-Cultural Communications
Sound Judgment
Good communication skills to be good at active listening, empathy and respect for others, confident of public speaking
Effective leadership ability to inspire and motivate employees toward reaching their full potential
Capability of analytical thinking mad decision making to organize team work
Timeline
GM
Suzhou Firestone Trading Co., Ltd
02.2020 - Current
International Trade Manager
ROMA CERAMIC COMPANY LTD
07.2016 - Current
Ocean Import & Export Specialist
DB Schenker
08.2008 - 03.2012
MBA - Business Administration
Tongji University
MBA - Business Administration
Case Western Reserve University
Bachelor of Arts - English
Qingdao Agricultural University
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