Thandwa Mndzebele

• I teach pre-kindergarten at this school
• I am the full-time homeroom teacher solely responsible for my student's progress
• Promoted learning through play with engaging activities, games and lessons.
• Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
• Played games with students to increase understanding of subjects.
• Recognized children's physical, emotional and social needs for personalized support.
• Built positive relationships with students and families for safe, trusted learning support.
• Enhanced classroom management by establishing clear expectations, rules, and routines.
• Work with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Maintain a well-controlled classroom by clearly outlining standards and reinforcing positive behaviors.
• Observe children to identify individuals in need of additional support and develop strategies to improve assistance.
• Address behavioral and learning issues with parents and daycare management.
• Guide students to develop social, emotional, and physical skills.
• Create a safe and nurturing learning environment for preschoolers.
• Model positive behavior and communication skills for students.
• Monitor the classroom to verify a safe and secure environment.

Worked in a team to provide age-appropriate material for children aged 7-12 learning English as a second language. This allowed me to work on my patience and active listening skills as learning a new language takes time.

• Monitored student progress and provided feedback to both students and parents.
• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Kept classroom organized, clean, and safe for students and visitors.
• Created and implemented activities to foster the critical thinking skills of students.

• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled 80 calls per day to address customer inquiries and concerns.

• Bussed and reset tables to keep dining room and work areas clean.
• Answered customers' questions, recommended items, and recorded order information.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Folded napkins and prepared silverware sets to provide adequate supply for the host station.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
• Responded to email and telephone requests to provide students with specific information.
• Used flashcards and other techniques to test and improve memory through practiced information retrieval.
• Collaborated with faculty to develop after-school tutoring program for struggling students.

• Played games, worked on puzzles, and read books to young children.
• Communicated with parents about daily activities and behaviors.
• Assisted children with homework assignments and special projects across different subjects.
• Taught children to organize toys, wash hands, and share by leading by example.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Organized and cleaned home after activities by picking up toys and straightening up play room.

• Member of ICES board
• Dean's List semester 2, 2018 Fall
• Dean's List semester 1, 2018 Winter

• Member of Young Achievers
• Member of Junior theater club
• Member of Stern school team